Colley Ford Auto Repair Service Center

Great job

Mark was great and everyone along the way as well. The issue I have is this is the 2nd time in a row I get my vehicle returned to me dirtier than I left it. I think I should get it back without the greasy fingerprints on the door and hood. If my truck is clean when I drop it off I expect it to be clean when I pick it up. I want to stress Mark was great and someone should look into how you return the trucks to make sure they are clean when returned.

Eric was very helpful!

Excellent service.

Great service, friendly people.

George was incredibly helpful and cheerful throughout. I very much appreciate his customer service and would recommend him 10/10.

She was courteous and made sure I was taken care of.

Eric was very informative throughout the time my car was in for service. He answered all my questions and was very patient with me. I was completely satisfied for him going above and beyond during the service process.

None

Great Job!

Very helpful!

Having my Shelby’s oil changed couldn’t be more pleasant; the service was thorough, yet quick and courteous! Eric is great addition to your team. Thanks again.

Eric was very attentive. Helped with rental car.

Would love to tell someone about my experience. My car was there for 11 days! Never should have taken that long, communication was poor and had to get the service manager involved. Got my car back and one of the repairs was not completed

I checked two other Ford Dealers on cost of Coolant flush for my 6.4lt f250. Both were under $200. You wanted to charge $300 same service request. I was told that it all depends upon how much is taken out. Again I’m only asking for flush. That is why I had to pick truck up unfinished. Very surprised. Paid UBER BOTH WAYS by end of day.

Very good

Eric and Ford provided me with excellent service. They kept me apprised if what was going on with my car and made sure I was satisfied. Thank you.

Great service!!!

George is nice guy did a good job representing Colley Ford

Mark did a great job for me. This is not the first time I have received excellent service from him. One bit of advice regarding your cashier clerk though. You need to instruct her how to give better customer relations in the future. However, since this occurred about 12:30 pm during lunch time, she may not have been the regular person at the window. This was the first time in my experience with Colley Ford employees that I was treated rudely. After waiting several minutes for her to stop working on the computer and take care of me, I asked her to do so. She responded by saying she couldn't because the lady was here before me. This surprised me because when Mark walked me to the cashier's office, there was no one there ahead of me being served. The clerk said she was typing in an application for a customer, and she has to do this before taking care of me. She seemed flustered while typing. She might not know to type because she was typing one-fingered. When she finally took care of my bill, I thanked her, but she said nothing. I told her "well, I guess you mean you're welcome." I left.