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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Henry L.
5 out of 5
12/11/2019
Very friendly from office & shop
Jane U.
5 out of 5
12/10/2019
East West does a wonderful job. Michael Turner in your Service Department is truly an asset to your company. He brings the customers back.
Aaron E.
2 out of 5
12/10/2019
Did not service vehicle correctly...car did not start the next day... I told service rep the problem and he ignored my concerns... I will never use them again
Harold M.
1 out of 5
12/7/2019
5Could not tell me why the car loose s power and won't start.
Gary J.
5 out of 5
12/4/2019
Great job
Roy O.
5 out of 5
12/4/2019
Service was excellent. Mr Owens was friendly, courteous and professional.
Carolyn W.
5 out of 5
12/3/2019
I am very pleased that l have my car Back functioning properly
Robert L.
5 out of 5
12/1/2019
As usual, everything was perfect!
Sheila G.
5 out of 5
11/30/2019
Excellent timely polite service
Robert H.
5 out of 5
11/29/2019
Great and thorough service at a reasonable price.
Michael K.
5 out of 5
11/28/2019
Professional service.
Suren A.
2 out of 5
11/28/2019
I had to call 4 times on Monday morning to find out if someone could come to get my car to just replace a tire after a flat (had to go out of town so I needed it done quickly). I was given the impression that Black Label service would be more customer focused by the advertising. When i finally reached the rental guy, he was great and so was the guy who delivered the loaner. Michael was not helpful and did not make me feel like a valued customer any of the 6 times I had to call or text to ask about the actual service.
Gloria C.
5 out of 5
11/27/2019
Extremely pleased with the service I received from East West Lincoln.
Keith D.
5 out of 5
11/27/2019
Like I told Andrew the VP at East West Lincoln Mercury, I would give 3 thumbs up,but I only have 2 thumbs. Best service I've ever encountered. Keith D
Sallie E.
5 out of 5
11/27/2019
Great job
Alice B.
2 out of 5
11/27/2019
I have had my vehicle in there twice for the same problem.
Richard W.
5 out of 5
11/27/2019
Outstanding customer service
Gettis C.
5 out of 5
11/27/2019
MIKE HAS BEEN MY GO TO SERVICE ADVISOR FOR THE PAST 7 - 8 YEARS, HE IS VERY THROUGH AND PROFESSIONAL...THAT’S WHY I KEEP COMING BACK TO EAST WEST LINCOLN..!!!
Richard B.
5 out of 5
11/27/2019
Always best treatment snd service from Mike and East West Lincoln
Michael S.
5 out of 5
11/27/2019
My overall experience was fantastic, Michael explained everything to me clearly and what needed to be done. He was able to get me a loaner so I could still pick up my son from school an called me as soon as my vehicle was complete

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