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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Michael C.
5 out of 5
12/6/2023
I was satisfied with the work done on my car and I appreciate the loner car too
Ellis T.
4 out of 5
12/2/2023
Why are you all not taking anymore service calls?
Kenneth P.
5 out of 5
12/2/2023
The staff were polite and friendly
Marshall O.
5 out of 5
12/1/2023
Very professional & courteous
Ronald W.
4 out of 5
11/29/2023
Am getting ready to service a second vehicle. Thanks Ron WatsonSr
Rosemarie J.
4 out of 5
11/28/2023
Service was excellent! So sorry to hear that the dealership is closing because it has given me excellent service since 2015 on my MKC 2015 & 2018 models. All of the service advisors have been friendly & professional.
Jocelyn N.
5 out of 5
11/28/2023
John provided excellent customer service. Very responsive
Barbara H.
5 out of 5
11/25/2023
Mr Owenings was very courteous and polite and helpful as he always is
Ayanna J.
2 out of 5
11/25/2023
My overall all experience on a scale of 1-10 (10 being great) was about a 4. I had to call either daily or an every few days basis to find out/understand what was going on after I was told repeatedly I would be called with updates. Also, I had 2 recalls which only one was completed and had to wait (and still waiting) for the part to arrive that was supposedly ordered, however, this is now almost a month later. There is more but I'd prefer to speak to a Supervisor directly. Thanks Ms. Jones
Shanta H.
2 out of 5
11/25/2023
You have not serviced my car. Still waiting regarding the recall.
Michael R.
5 out of 5
11/25/2023
Mr. Owens has always provided me excellent customer service.
Jennifer F.
2 out of 5
11/21/2023
My vehicle failed/stopped on me today will be bringing it back after the holiday
Michele B.
4 out of 5
11/15/2023
I am someone who is big on customer service and each time I come to East West Lincoln I am more than pleased with the service. I am very appreciative of John Akers professionalism, knowledge of products and attention to the care of the customer. Thank you John. Michele B
Nudasha F.
2 out of 5
11/14/2023
The drop off process was seamless as well as the pick up process. I was grateful they got my servicing done within the same day. There was a discrepancy on my invoice that indicated my rotors were being resurfaced. But according to the conversation regarding the rotors, needing to be replaced. My expectation was that I would have new rotors. The price of the new rotors is on the invoice so I assume that I have new rotors. However, it's a little concerning when you see resurface on your invoice and you're charged for new rotors. Other than that it was a decent experience.
Millicent C.
1 out of 5
11/11/2023
I made an appointment in advance, but I still had to wait four hours to get my oil change.
Fred B.
2 out of 5
11/11/2023
I Arrived at 10:20 for my 10:45 appointment and more then 3 hours later still not ready. I asked john about my vehicle and told him I have been here for three hours and he just shrugged his shoulders. I was the only person in the waiting room for over two hours. . The cashier walked past several times in the waiting room never to say good morning, good afternoon or good evening. When time to settle the bill she would not even look my in my face. Told her the address and number was wrong and she told me tell them to do it next time and waved me off. Smh Mean, miserable people working at this dealership. I even told old the cashier the address and number was incorrect on my invoice. She told me to do it next time
Sailesh N.
5 out of 5
11/9/2023
Thank you, Luke!
Thomas E.
5 out of 5
11/9/2023
Yvette, Luke and team are the best I’ve encountered.
Micahel S.
5 out of 5
11/7/2023
Excellent service
James N.
5 out of 5
11/2/2023
The East West team always provides exceptional service and is a pleasure to work with.

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