Mr.Owen was a pleasure to work with. He kept me informed of what was going on with my car and asked each time if I had any questions or concerns. That I really appreciated.
I was not introduced to Emil Mason.
Tony was my service rep; first time meeting him also.
After bringing my car in for an oil change the driving it home I noticed a noise that hadn’t been there before. I took the car back the next day to have it checked. The machanic went on a ride with me and heard the noise and thought it was something done with the turbo, he also stated that he topped off my fluids ( something that should have been done with my oil change) because it wasn’t done. I took it back several times ( Monday and Thursday) for them to fix what they broke. On my last visit I was told that it maybe my turbo and the location ( east west Lincoln) did not have the ability ( no one in place) that could do a diagnostic or do engine work to fix what they broke. As a black label customer and Lincoln car owner for over 10 years this the worst experience I have had and will next take my car back for any services needed. I now have to take my car to another dealer to see what they broke to have fixed.
I was very satisfied with the car service I received on July 5, 2022. I certainly appreciated the fact that any suggestions were discussed with me prior to action being taken! The staff was very personable & professional! I will continue to bring my car to East West Lincoln for maintenance in the future!
No survey please. No thanks
The Service Team was On Point! A Big THANK YOU To Manager John !!!
Went for battery replacement and oils change on Monday. The tech who put the car information down forget to add my oil change. I had to reschedule that for Thursday because I was down to 10% oil. As of today I need to take the car back today because is make int a noise as if they did not balance out my tires.
As a former Mercedes customer for over 35 years I did not appreciate arriving at 7:30am and waiting for 4 hours for an oil change. After I questioned the process we discovered that my car was ready about 1 hour prior… but no one had indicated /notified me by text., that the car was ready to be released…although I was sitting in the waiting room.
Friendly customer service
Excellent oversight by Mr. Owen!
Excellent service. I was professionally informed and updated frequently regarding my vehicle. I appreciated the care of my vehicle and myself during the process. Excellent service. This is the reason I consistently return for your assistance.
Service overall was great. However, I asked that a rattling noise be checked out and dealt with. It was checked but dealt with because as soon as I pulled off the service lot, the noise was still there. When I got home, I pushed the area I suspected the noise was coming from, and sure enough I heard the rattle that I hear when I’m driving around. That is unsatisfactory.
We showed up on a holiday and John and his team could not have been more supportive to us in trying to get us on our way as soon as possible
I had my car in there for a airbag recall and my airbag light is still on I told me to come and get the car it's ready but the airbag light is still on for them to check it it would cost me $165 then charge me for the parts when the car was already there for airbag recall they could have told me then what was wrong with it and I told them to fix it and now they want to charge me to look at it then charge me to fix it I don't think that's fair have a blessed day
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The service manager, Emil Mason, was excellent . He spent time with me in diagnosing the source of road noise I was experiencing.
Very professional and knowledgeable.
EMIL. MASON had excellent Customer service MRS MILLIE finnie
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