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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Ralph B.
5 out of 5
9/7/2022
Always 5s star service.
Reginald C.
5 out of 5
9/6/2022
good job
Robert C.
5 out of 5
9/6/2022
Most Definitely was appreciated with the service
James D.
5 out of 5
9/1/2022
The service Manager did an excellent job. I was very satisfied with the way I was treated.
Carlton C.
5 out of 5
9/1/2022
Very friendly and professional
Clifton T.
2 out of 5
8/31/2022
I was not initially informed of the amount of time it would take and how complex the recall procedure was. Receiving the correct information when making the appointment would have made my FIRST experience with your facility better for both of us.
Pamela W.
5 out of 5
8/23/2022
Always great work
Derrell L.
5 out of 5
8/23/2022
Great service
Traci W.
4 out of 5
8/22/2022
Always happy with you guys, just wish it didn't take almost 2 weeks to get fixed.
Gasha Y.
5 out of 5
8/22/2022
Excellent service I would give 10 star if I can
James M.
4 out of 5
8/20/2022
Mr. Owens is great
James N.
5 out of 5
8/17/2022
Service is always top notch for us , keep up the good work and thank you very much
James M.
5 out of 5
8/16/2022
MR.owens has been my service advisor for at least 8years he's very knowledgeable and professional,
Sherrill H.
4 out of 5
8/15/2022
Mr. Mason was great to work with. My car was serviced, cleaned and ready at the time requested. That works for me!
Denise P.
5 out of 5
8/12/2022
I received customer service from James who if professional and pleasant. He informed me the status of my vehicle and I am very satisfied with my vehicle.
Sallie E.
5 out of 5
8/11/2022
Professional and concerns
Maduabuchi O.
2 out of 5
8/10/2022
Nothing was done. I was surprised to note that your company will play such level of pranks. I came to you for help and you left me in the cold; even a novice in auto services would not display the kind of gimmick you demonstrated; and you expect me to give you any rating. I am disappointed.
John A.
2 out of 5
8/10/2022
It took 7 days for them to look at my car and about 10 day to fix it. Service advisor tried to convince me that nothing was wrong with vehicle and the unusual sound was normal. I had to drop by the shop for progress reports. It’s been my worse experience in over 10yrs in dealing with East West Lincoln
Madeline L.
2 out of 5
8/8/2022
I was a little taken aback by the fact that there was a problem with my brakes since I had just had my brakes repaired on May 12, 2022 (costing me $794.08). I felt that the service and repair at that time did not do a complete job of discovering/repairing the entire problem, which cost me an additional $2300.08 (which includes other problems discovered with my sensors). I am at a loss to see how the additional problem with my brakes could have been missed the first time around. Madeline L
Keith A.
5 out of 5
8/8/2022
Yes Mr. Owen's was very professional in every way. My Navigator is working in show room condition the very next time I need anything else done on my truck I'm going to bring it to you.

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