Luke and team MR JE EXCELLENT SERVICE THANK YOU
Staff should communicate with their clients when the vehicle will not be ready at the expected time. I arrived at 8:30am and was told my vehicle will be ready in 2 hours. At 11:00am I checked on the status of my vehicle and was told my car has not been taken into the port yet. They ended up starting the work on my car at 11:30am. That was unacceptable and it makes me want to go to a quick auto shop instead.
Timely and exceptional service.
Mr. Owens was the consummate profession, personal, courteous and provided excellent customer service.
I brought my Navigator in for an oil change it took 9 days to get it back.
No one made any attempt to satisfy me with a explnation a loner car or a discount for my Inconvenience the service writer did come over to me to somewhat apologize but even after speaking to John Akers who offered no assistance or apology.
I found myself very disappointed in your costumer service.
I'm going to try the Lincoln dealership in Arlington Virginia.
P.S. a shade tree Mechanic would have given better customer service.
LUKE WAS GREAT - HE ALWAYS TAKES CARE OF ME…!!
I have never been so upset with Lincoln dealership in the past 5 years as I am now. The service was not Lincoln quality. My 90k miles service didn't come close to what should've been the key components to be serviced. And the car wash was horrible! The outside and interior was not respectful at all. Didn't even bother to clean my rims or windows. I don't think the workers felt like treating every vehicle with the Lincoln quality service that I have become accustomed to. Service was the worse ever on this day for me. I hope that I'll never experience such horrible service ever again! Lincoln for life!!
Service was timely. This was very important to me.
After having my vehicle for a scheduled service for 10 days,I picked up my vehicle. One of the issues that was supposed to be resolved was not. I am scheduled to return next Wednesday for additional help from the service technician. Needless to say,I am disappointed in the outcome.
Tony was great to work with and provided good explanation of the services and repairs.
I went in to have a oil change and service I got there at 9:25 and my car was not ready until 2:45 PM to pay bill and the service manager said the car was outside I walked out and could not find a car and then he asked if I need help I said I can’t find my car so he said give me your key he went down in the back he said the car was blocked in with a tow truck but he got it out it shouldn’t take no three and four hours to get your car service I am not pleased with Lincoln mercury dealer right now you are in service my car ever since I got it my SUV rather I’ll see what happened the next time I go you need to fix this customer service is very very poor thank you
I came in for an oil change was there before 830 by 1125 or so they still hadn't started on my vehicle I took my vehicle to another place place to have all changed
Two and a half hours for an oil change is not satisfactory
All service asked for I was told could not be addressed because of a back up to December also I requested a part to be put back on it was still in the trunk
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