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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3522 reviews 64%
4 star 1383 reviews 25%
3 star 145 reviews 3%
2 star 254 reviews 5%
1 star 187 reviews 3%
Review Us
Erin B.
5 out of 5
1/25/2019
Friendly, professional.
Susan G.
3 out of 5
1/25/2019
Jaime came through in the end. My car was in there 15 days instead of 4-5. He covered all costs of the rental and first 8 days I had paid for extra insurance.
Mohammed V.
1 out of 5
1/24/2019
My appointment was scheduled for 8:00AM. After an hour of waiting from my appointment time,I spoke with Employee named Jordan, and asked him about why no one was working on my car, he replied that he did not know. I waited another 15minutes, and I noticed that my car was still in the same place. I went to look for a manager and l explained to her how long I had waited. She immediately instructed Jorden what to do, I picked up my car around 10:45 am.
Scott P.
2 out of 5
1/24/2019
At least should have provided an ETA for when parts are expected in.
Tracey T.
5 out of 5
1/23/2019
Checking in was great, but my experience with the shuttle wasn’t so good.
Stace M.
4 out of 5
1/23/2019
Service was completed in less than an hour.
Victor B.
4 out of 5
1/23/2019
Jhordan reminded me that my car's service was complimentary, and that I had one more free oil change. Even though I didn't have an appointment, the car was ready sooner than expected!
Mary K.
5 out of 5
1/23/2019
Jaime is very friendly and very professional. Takes pride in his work.
Virginia O.
5 out of 5
1/23/2019
Darion was very friendly, soft spoken and helpful.
Matthew O.
5 out of 5
1/23/2019
Great job, he handled and answered every question I had to the best of his knowledge. Would recommend.
Edwin S.
5 out of 5
1/22/2019
Very good experience
Suhendro S.
5 out of 5
1/20/2019
Good customer service, atisfied. Thank you
Suhendro S.
5 out of 5
1/20/2019
Good customer service, atisfied. Thank you
Jade C.
4 out of 5
1/20/2019
Jaime was really professional and kept me up to date with my vehicle. This Subaru experience was better than my Glendale experience. Although, Glendale is closer to me, but I would make my drive to the Monrovia location because of Jaime Vega!
The Bishop.
4 out of 5
1/19/2019
Thank you all for persisting until problem was resolved!
Steve M.
4 out of 5
1/18/2019
He has been my service Rep for 10-years and ALWAYS a welcome face at Sierra.
Cynthia D.
5 out of 5
1/17/2019
Fast and courteous service
Katherine C.
4 out of 5
1/17/2019
Jordan worked hard and had to overcome my momentary disappointment that the job wasn’t done the first day....and we’d already returned the rental car!! He was very concerned and really cared that we were as happy as possible! He’s a good guy to have at the front desk....easy to talk to and very pleasant!! We’ll be back!
Charles D.
5 out of 5
1/17/2019
Candice was excellent!
Edward M.
4 out of 5
1/17/2019
I trust jaime

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