Great customer service, car was ready before the estimated time. I also really appreciate the Lyft ride home and back to pick up my car.
Jaime is a a true professional. He returns all my calls, keeps me informed of all the updates or issues with the car. And I greatly appreciate his personal touch. My kids always ask for him.
Jaime is always so knowledgeable & helpful. He's the best!!
First service. New car. Thanks
I received excellent service today. No complaints. However, this is the 2nd time I had to bring in my car for the same issue. I view this to be an issue with the mechanic and not Jaime. Nevertheless, today I’m happy and satisfied.
Steven was great.
Super personable for 7am and made sure I felt like my car was a priority
Steven was great. This was the first time I worked with Steven and he was welcoming and thorough. Keep up the good work.
Professional and very helpful, thank you
He greeted me with a smile and got it serviced as quickly as he could...
Excelente service Jaime was real helpful and answered all my questions from. 1 to 10 he gets a 100 from me
Actual service is fine.
My biggest issue is that appointment times are not honored closely. Secondly I have a clock issue that two dealers haven’t been able to diagnose or fix.
The Impreza, my wife’s, is our second car. My own is a Legacy. I would never have bought the Impreza if I had known how bad the front seats are.
I don’t really expect that my issues are helpful to your department.
Rafael promised to have my car ready by a certain time frame and my car was delivered earlier than expected. He did an excellent job of making me feel like I’m in good hands.
Rafael was very courteous and helpful and provided great customer service.
Every time I try to make an appointment my most recent visit is not listed in your system. Also every time I bring in my vehicle I get a different number for the level that my brake pads are at. This is deeply concerning because this greatly affects my safety if no one can ever give me an accurate reading on what my brake pads are. The service managers were nice and able to help resolve these issues. But this has been a continuous issue that I truly hope it gets resolved otherwise I will start bringing my vehicle to a different dealership.
Even though it took almost 4 hours for service, I was updated on the work of the car. It really helped I was given an honest estimate of how long it would take. This was my second visit (left the first time because I was told it would be over three hours) and will return for my next service.
Jamie is always great to interact with. He is courteous, friendly, and has a calming demeanor. He is an asset to your company!
Check my case file. You guys have been less than proactive and forthright.
Thank you, I felt like I received excellent service!
Social