Rafael was great! He kept me apprised of how the work was going, made sure car was washed and adjusted the clock! Great service...you are fortunate to have him working for you!!
Raphael Ibarra and team gave me attentive customer service. Great job.
I was very satisfied with today’s service.
Car wash at Shell station was not worth my effort or time. Hopefully after my next service They won’t be too busy at the dealership
I never was told until today that the first four scheduled services
( 6...12...18...24,000 miles) were free at Sierra Subaru. I wish I had known that. If that is true I will be bringing my Outback to your service center for sure... who knew!
Always great service from you guys! Thank you!
Rafael was awesome. He answered all my questions regarding the timing of scheduled services. I was completely clueless because this is my first Subaru and it runs so well that I usually don’t give too much thought about service. He also took time to explain all the work and tests that were done. Thank you Rafael for the excellent service!
The repair was explained to me and done well.
He was not knowledgeable about warranty information and was vague in his explanations
2&1/2 hours for an oil change while i waited was too long! I only have 1 car and must wait for it! Was not informed of the delay.
Candice was great today. She made me reconsider taking my business somewhere else.
Jaime does a good job. My problems happen when he is not there. Raphael would not releas my car the other day when I arranged to have another person picking up. The car was paid by Subaru America and warranty. He would not release the car without a payment, and when told about the warranty he simply said I can’t release the car. No attempts to look into it, just No. his attitude was inappropriate, and because of this, I will no longer buy cars from Sierra Subaru.
I was very happy and really amazed how so much work got done without an appointment in less time than i had expected.
Steve was quick and courteous
Everyone there were so nice and accommodating. The service on my Outback was completed sooner than anticipated. Kudos!
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