Everything was great except for one small thing - our car was not cleaned - we were told the car wash was broken and we were given a voucher to go to
She’ll for an outside cleaning but we had to clean the inside ourselves . So, afraid we can’t give the extraordinary service vote . Everything g else was great though . Jayne F
Just didn’t get a car wash. But overall very satisfied
They were very helpful and finished early.
Excellent service. People are kind and professional!
Rafael was very thorough and made sure that I understood all the work being done and the time frame required to do it. Thanks!
Rafael provided excellent customer service and went above and beyond to look into an issue with warranty coverage for me
Very satisfied
Had vehicle completed in the time frame promised
Oil leaking very badly. Very loud gear whine in 2 and 3 gears. I thing you left the oil plug out and my transmissin is ruined!!! I have tried to get service but when transferred no one answers.
Professional and smooth process, thanks!
Great service when Jaime helps.
It was worth the drive from Huntington Beach to deal with you instead of Subaru HB.
Steven was courteous and professional. He kept me updated on the progress of my vehicle. I appreciated the service he provided and he is definitely an asset to your company.
My only concern is I feel like something might be loose underneath, I feel a hesitation/clunkinesse when I accelerate from a stop. I will let Jaime know.
As always, appreciate the service that Jaime and the rest of the provides!
Professional , courteous and fast. Thank you
Every body was really friendly. And helpful I was very satisfied. Thanks
Jaime was nice l, but he spoke really fast and it seemed like I was talking to someone from Craigslist. I appreciate that he called me with suggestions about the car’s maintenance. However, it was a bit frustrating to be offered maintenance items which I had previously done. Some of these services that I had done, were good for 60k, 90k and 100k miles — so it was a bit concerning to hear him offer that stuff.
Another issue has to do with some lights that were flashing on the dashboard. I specifically asked Jaime to look into these and please clear them. It wasn’t until I arrived to pick the car up that I was told there was nothing that could be done. I have to say, it was really disappointing as I the felt I had to prod about how to resolve the lights that were flashing — only to be offered another service for $490! My service had already nearly doubled from 330 to 585, within a matter of 4 hours! I am to say at the very least, devastated by this experience.
I am completely open to hearing from a manager if anyone actually reads these comments. Also, I am not petty, so you won’t find me posting a reply on yelp or google, since I don’t think that those reviews are helpful to anyone. I like to give places a fair shake, and I feel I did that. Just disappointed as it feels that more could have been done to help me — after all I just spent close to $600 with y’all and walked away without addressing what I brought the car in for.
Justin
****-****-xxxx
Great guy. Bummed I Couldnt get a car wash.
Fast service and excellent service from Rafael Ibarra
Thank you for taking care of my car! It gives me confidence that I’m prepared for my weekend adventures
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