Especially happy with service manager, Candis, for quick response to ensure our A/C condenser replaced in time for our road trip in extremely hot weather.
Service was timely. Customer service was excellent. Waiting room was clean.
Very quick service call, much appreciated.
Rafael was very pleasant. He stated it would be 2 hours and he called me within the 2 hours! This has been the best service since I’ve been going to Sierra Subaru. Thank you!
Jaime was very courteous and was able to return my car same day after diagnosing it.
He took care of me right away got the situation handled and even called me back earlier than I anticipated because the car was already finished he did a great job
Amazing service and quick turnaround time. Rafael was very courteous and professional.
quick work great friendly service when i arrived
Rafael was very detailed about the time of services needed and very professional.
I have taken my car three times for the same thing. My 4th gear is grinding or just not engaging the slot properly. And not my radiator is spilling green fluid. It started doing this as soon as i got back home from picking it up Friday. I tried calling and speaking with someone but ni one answers me. If i could please get a call back this is urgent. My name is jose 626 -234-0499
Friendly staff, service completed on time as promised, clean facility for waiting customers.
I was promised my vehicle at 9am and didn’t leave service department until 9:50am. I saw multiple customers that arrived after me and left way before me. Jaime wouldn’t keep me informed unless I walked up to him. There wasn’t many customers at the lobby so not sure why he couldn’t keep me posted. The manager assisted me but by that time I was extremely frustrated.
Jaime VeGA provided us, once again , with an excellent, efficient and on time car service. Thanks to Subaru for the iced water and a comfortable waiting room and sanitized restroom during our heat wave here in SoCal.
i didn’t have an appointment but had called in to say my car wouldn’t start and i was going to have it jumped and bring it in. i was told i may need to wait 3-4 hours but i didn’t really have an option. once arriving to sierra subaru, i received prompt and thorough attention to the issue.
The personal are approachable and cordial. Mr Vega address my concerns and was able to get the staff to work and deliver my vehicle in the time I expected.
Staff was very friendly and helpful.
My service advisor was busy so he could not help me. I waited for him for almost 30 minutes while another service advisor was free. Because he was not my advisor he did not help me. Maybe next time if an advisor is free and there is a line he can assist the next person. Also, if I have an appointment why did I have to wait 30 minutes? I get waiting a few minutes but having to wait when you have a free advisor sitting there is unnecessary. Just an idea.
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