My car can’t start the engine, towing to the dealer on Saturday, they checked it on Monday for me, and told me the car start normal,can’t find the problem. Which it’s not happy, I purchased the car only 9months!! I understand sometimes will happened, but at least can tell me the reason. And they shut off my auto remote system when they check my car, didn’t reset back for me. When I back home I found out they took off the alarm harness from my car, i called, he said not belong to your car, which it’s. I went next day, ask they to put it back, said need to schedule. Then talked to another lady, said your car didn’t purchase any alarm system program, before I got the car, they should took off. Will never ever go Monrovia dealerships again! Horrible experience! It’s very stressful when the car is not starting. I brought brand new car to replace the old car cause I don’t want this problem come out. But less than a year, problem come out.
Great service since I've purchased my car from there 5years ago. Billy explained and got everything done as promised.
Kevin is always very helpful, knowledgable and pleasant. Whenever I needto bring my Honda in for servicing, I always ask for Kevin.
Your welcome and thanks to Ms Ming for her service and efficient was in explaing the work needed done.
They didn’t take time out to show us how voice recognition works still broken. Had to go to another dealership disappointing. Too much in a hurry your customer lunge is very dirty. As well as your coffee machine. And restrooms are dirty. You need to clean up this place you have the money to fix this up. Very disappointed in your service dealership.
Got a quote to replace 3rd break light for $ 30 but was charged $ 51.27. Total rip off.
Adam was excellent top to bottom. Thank you!
As always, my assigned service advisor, Kevin Eng, provided me excellent service to repair my car in an efficient, compassionate, and thorough manner. Sierra Honda is fortunate to have such an amazing professional as Kevin on its team. Thanks very much.
Very professional and exceptional service always
The overall service is as great as usual.
Robert your service rep was very helpful and got me in and out quickly and carefully listened to my requests and objectives for being there - Appreciate his follow thru and his professional attitude. For the first time I left the service dept feeling like I was valued as a customer ! Also Stephanie was great in scheduling my appointment request.
Thx Robert and Stephanie -
Kevin is the best and does an excellent job explains and following up with me
Service was excellent and Tina was very helpful
Tina was very helpful as always. She explained everything that was done. She also explained to me what needs to be replaced. Very helpful and knowledgeable
Social