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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
John B.
5 out of 5
1/28/2023
Well done
Michael T.
5 out of 5
1/28/2023
Thanks
Karen K.
4 out of 5
1/28/2023
Will return for further work
Kelly A.
5 out of 5
1/28/2023
Great job working me in today without an appointment!! Much appreciated!!
Helen S.
5 out of 5
1/27/2023
very pleased
Sonia S.
5 out of 5
1/27/2023
Alfredo takes care of all of our vehicles. Thank you!
David B.
2 out of 5
1/27/2023
Victor was amazing and I enjoyed my time in the waiting room and was able to get a lot of work done. However, as I continued to drive the car, I kept smelling gas or something burning. I opened the windows of the car thinking that it was just residual smell from the shop. When I got home, I went inside and got ready for the night. When I went out into my garage, the smell was over powering and I thought to check under the hood. Whomever worked on my car forgot to put the oil cap back on! There was oil all along the side of the oil tank and who knows where else. This is very disappointing as you can imagine not to mention dangerous. Not sure if there is anything that can be done but I really hope that this smell goes away in the next few days and that the oil that spewed out of the oil tank does not cause any damage to my engine.
Tony G.
4 out of 5
1/27/2023
I meant to continue my survey, so here’s part two. I wanna thank Levi Sainz he was the most prompt, professional and courteous that’s what brings customers back. And I appreciate that Germain Honda honored the coupon on my email. There was some questioning about its validity. They did the background check on it. Apparently it was. but the fact that you went out of your way to investigate it further and take care of your customer with most cool! Again, because I think they make customers come back to purchase a vehicle and maintain them at your facility!!! Tony G
Paul B.
5 out of 5
1/27/2023
Victor displayed the level of care and professionalism I’ve come to expect from Germain Honda, the likes of which ensures me as a continuing, long-term customer. Victor is a great and vital member of a winning team.
Howie And.
5 out of 5
1/27/2023
Good experience
Patricia P.
5 out of 5
1/26/2023
Great and timely service
Dennis K.
5 out of 5
1/26/2023
Job well done!!!!
Malinia M.
4 out of 5
1/26/2023
Thank you Andree Khaziran for helping my husband with our Honda accord car services.
John W.
5 out of 5
1/25/2023
Andre has great customer service
Julie B.
5 out of 5
1/25/2023
Job well done…. Very satisfied with the services.
Theresa G.
5 out of 5
1/25/2023
Thanks for washing my car! That was completely unexpected and such a nice gesture.
Gerald D.
4 out of 5
1/25/2023
Al is the best! I trust him.
John C.
1 out of 5
1/25/2023
A few minutes after leaving the dealership, my low tire pressure light came on. When I got home, my tires’ pressure read 27, 28, 29, and 31 PSI, despite my inspection report stating they were all inflated to 34 PSI. Makes me wonder what else on the report is wrong or falsified, including the recommendation to replace a shaft seal.
Michelle Z.
5 out of 5
1/25/2023
Nathan is thorough and knowledgeable. He is respectful and uses his knowledge to inform, not to demean. I appreciate his calm, approachable and committed professionalism.
Yolanda R.
4 out of 5
1/25/2023
Thanks for all you do!! Yolanda

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