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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
Dave And.
4 out of 5
7/18/2023
Simply the best wonderful man to have on your side we truly do appreciate his honesty and his help he one of the best if not the best that works for Germaine Honda when it comes to service advisor. Thank you very much.
Joan M.
4 out of 5
7/17/2023
Victor Morales is an excellent advisor. I went with my 3 year old daughter to service the vehicle and they got it done super quick. Victor morales went above and beyond to get my car serviced correctly and efficiently.
Arleene S.
1 out of 5
7/17/2023
The part they replaced is still causing the same problem
Robert P.
5 out of 5
7/16/2023
Al has always taken good care of my cars. The simple service was taken care of and got me back on the road.
Jacqueline P.
5 out of 5
7/16/2023
Great customer service
Linda C.
4 out of 5
7/16/2023
Everything that needed to be done was taken care of, including an estimate of future repairs that will be required. I appreciate the temporary repairs that were done so I can feel comfortable driving my car until that time.
Nick S.
5 out of 5
7/16/2023
Victor is an incredible asset to your organization and was very kind/helpful. Victor embodied excellent customer service; you should definitely give him a raise!
Mary S.
1 out of 5
7/16/2023
Not told I needed a belt that could brake at any time until I want to pick up my car
Angel C.
4 out of 5
7/16/2023
Very courteous young man. Nathan **** kept me informed every step of the way. If I could only do business with him, I would be 100% satisfied! I hope he never leaves the Surprise Honda Dealership.
Kathy W.
4 out of 5
7/16/2023
Alfredo was able to fit me in today for an appointment before our road trip. He was very helpful.
Laurel D.
5 out of 5
7/16/2023
Alfredo is very thorough in his explanations about the recommened services and answers all of my questions patiently. He is the best!
Estela L.
5 out of 5
7/15/2023
Very helpful and knowledgeable.
Gary D.
5 out of 5
7/15/2023
Overall a good experience. Timely and professional.
Joe U.
2 out of 5
7/15/2023
Work was not performed as planned. Took 3 trips to get speaker replaced. Instead you focused on other items I did not request such as the courtesy inspection which came back at over $2000 plus dollars in repairs. I have found someone else who will do the repairs for significantly less. Had numerous issues getting hold of adviser either my phone or at the dealership. This experience was very poor
John M.
4 out of 5
7/15/2023
See submitted commentszz????
Lisa W.
5 out of 5
7/15/2023
Alfredo is awesome! Always very personable
Joeseph M.
5 out of 5
7/15/2023
Great Services
Robert C.
4 out of 5
7/15/2023
He did a good job. The only thing I’d point out is if one gets a call that their vehicle is ready, it should be sitting there ready to depart.
Rasheed B.
5 out of 5
7/15/2023
Victor is awesome and did a great job
Barbara L.
5 out of 5
7/14/2023
Victor was professional and provided prompt service. Thanks Victor. Barb Lenards

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