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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
Eriberto O.
4 out of 5
7/14/2023
Levi Sainz is awesome. On the way to drop off vehicle for an oil change. it started missing. It was diagnosed and determined it was the spark plugs which were change approximately 26,000 miles. Although the were not under warranty. Levi went out of his to make sure the were covert at no cost. That act of kindness brings great credit to himself and Germain Honda. This by far is the best Honda I have been to.
Clem B.
5 out of 5
7/14/2023
Superior CS Knowledge And honesty Earned my future business as a result of my experience with Nathan
Daniel N.
4 out of 5
7/14/2023
Levi, in my humble opinion, is the model as to what a service advisor or writer should be. A personable fellow.
Stephen C.
5 out of 5
7/14/2023
Prompt, professional, and thorough. Thank you!
Joe S.
1 out of 5
7/14/2023
When we drop the car to have two recalls repaired, we were never told that the parts for one of the recalls was on backorder. Had we known this in advance we probably would have made other arrangements to have everything completed in one visit. This was not done and now we need to return the car again once the parts arrive for the second Recall. Thank you for asking
Christine W.
5 out of 5
7/13/2023
Once again, Nathan provided excellent customer service and care. Please pass on my thanks to him.
Ralph W.
4 out of 5
7/13/2023
I was satisfied with the service. Please send all future emails to the following address: thank you!
Michael B.
5 out of 5
7/13/2023
Nathan went above and beyond for me. My busy just died and he always took care of our vehicles. He was able to schedule an appointment time that worked well for me. He was extremely knowledgeable and courteous.
Jeff G.
5 out of 5
7/13/2023
This is the 4th time we have had our 2018 Pilot serviced with Germain Honda and working with Andree as our service rep. All 4 experiences have been great, both the work of the mechanics and Andree’s explanation of recommended services. He is always quick to get back to me as well when I leave a message for him. I appreciate the professionalism and will ask for Andree on my next service need in the future.
Guadalupe R.
5 out of 5
7/13/2023
Una persona muy amable excelente servicio
Lisa C.
5 out of 5
7/13/2023
Nathan is courteous and the work was finished in a reasonable amount of time.
James R.
1 out of 5
7/13/2023
Sorry, problem was not with Nathan but the Uber ride from hell that my experienced was not pleasant and we would like to file a complaint against driver. Please provide info.
Donald P.
5 out of 5
7/13/2023
Knowledgeable and prompt service. Great job arranging transportation.
Sara S.
5 out of 5
7/13/2023
Nathan **** was fantastic, informative, and very pleasant.
Jason L.
5 out of 5
7/13/2023
Andre was great, he was personable and helped us out, and I’m sure we aren’t the easiest clients to work with. He put us at ease by the end of our service as well as David the manager of the service team.
David G.
1 out of 5
7/12/2023
My service advisor was not able to see my alignment report on his computer, so he could not answer my questions when I called in after the service. It required a second trip to the service center. The alignment was not completely correct and needed to be redone. I am satisfied now that it is corrected, but it should not have required 2trips to get it done. My service rep, Levi Sainz, is very good, but ha should have access to all my service records.
David S.
4 out of 5
7/12/2023
Andree's customer service was outstanding. Everyone at the dealership was very nice. Only negative comment...the hood of the car was not shut completely. My wife picked the car up Monday evening and Tuesday morning at 7:30am she had to pull off the freeway to shut the hood. It was latched but it was not closed so it was flopping up and down. David S
Jay B.
5 out of 5
7/12/2023
Great job!!!
Felicia M.
4 out of 5
7/12/2023
James from parts took the time to go get my key from another dealership. I was satisfied with the customer service and how thorough everyone was.
Kyle B.
4 out of 5
7/12/2023
Levi was fantastic and honest all the way through. We didn’t expect to get our car back same day, and Levi and the technician made it happen. He has helped since our previous oil changes to identify problems and keep our car in good shape.

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