Surprise Honda Auto Repair Service Center

Great work

Nate was terrific as usual. Very much appreciate him.

Always above and beyond.

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Great service and great people. Thankyou

Nathan gave great customer service and was very responsive.

I’m pleased to say that Alfredo always provides me with excellent professional service and help with my Honda Civic!!

Andre was kind and understanding of my personal situation.

Levi is always on top of his game!

Kept me apprised of everything that was going on with my vehicle..

Levi is a superb service advisor and made my visit a pleasant experience by keeping my recall visit very efficient including transport home & back plus accomplishing the recall and minor repair well within the allotted time estimate. YOur service Dept is doing an excellent job in providing service equal to our expectation and the reputation and quality of Honda’s vehicles. Levi does that in a very personable, confident and professional manner.

I feel very satisfied with the job did to my honda civic Victor is s great person very professional I glad Germain and we mee soon blessings

Al has always been very professional, and very pleasant to deal with. He took over my service issues, after Dave McGee was bumped up to manager. I’ve only had good experiences with him.

Nathan Always gets me taken care of. Perfect experience.

Always help me accomplish with my busy schedule and helping me with anything I asked for. Thank you for excellent customer service.

Regarding a ride home after dropping off my vehicle for service. When I booked the service appointment over the phone with Nathan, he said I could get a ride home no problem. When I dropped my vehicle off, the person who helped me said I wouldn’t be able to get a ride home because I live more than 10 miles away from the dealership. Eventually he said he would make an exception this one time. Your dealership should get on the same page regarding rides home rather than making your customer feel guilty about getting a ride after it was promised to them. If I had known getting a ride would be a problem I would have arranged for my own ride ahead of time. Regarding the service performed, when I got into my vehicle after service was performed, there were 3 screws in the cup holder. I didn’t know if these were screws that should have been reinstalled or they were extras just left behind. Either way, it doesn’t inspire confidence in the work that was done to find the screws in the cup holder. Regarding convenience for the customer, the steering wheel had been readjusted by your dealership for both height and telescoping. It seems bad practice for you to make changes to the customer’s steering wheel, seat, or any other kind of adjustments. Regarding promised service not being performed. In February 2023 when I brought my vehicle in for service the receipt said the vehicle was washed but it clearly hadn’t been when I picked it up. I spoke to Nathan about this and he said a mini detailing would be performed to make up for the issue. However no mini detailing was done or even mentioned when I brought the vehicle in for service this time.

Nathan, as always, is on top of the situation with timely and professional assistance. He is a pleasure to work with in solving often frustrating problems-as is the rest of your team.

Al is a great asset for your company. He explains everything that needs to be done and wants to make sure to answer any questions I have . He is an A+ person and employee for your company.

Nathan was hands down the best service advisor I’ve ever had! Thank you for taking the time out to make sure my car was handled properly. Five stars, would recommend.

Bunch of crooks