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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
Stacye T.
5 out of 5
8/23/2023
Nate is the best! He answers my questions and resolves my concerns. I bought this car knowing he would be my service contact.
Mary G.
2 out of 5
8/22/2023
Until today I have been very satisfied with your service. I was told my wait would be 1-1/2 hours after 2 hours I asked what was taking so long? I was then told they were doing the recall on my car also and it would be another 2 hour wait. I was willing to let it go as an oversight, but when I picked up my car the report showed my cabin air filter and engine air filter Requires Immediate Attention. I was never asked if I wanted them changed. Nathan told me I could just do it myself. I don't want to do it myself so I asked if the air filters could wait till the next oil change. He said yes. But I said it shows these air filters need immediate attention are you sure I can wait and he said no problem. My question is then why doesn't the report read May Require Future Attention? Making a mistake about wait time is one thing, but playing games with the service of my car is another. I don't even know if I can trust the service report. I'm sorry to say I will looking for another Honda service team. Steve and Mary G
Mark S.
5 out of 5
8/22/2023
Nate did Great like always
Janet B.
5 out of 5
8/22/2023
Very professional- treated me with respect
Doris R.
5 out of 5
8/22/2023
Levi took good care of me and my car thank you
Ryan P.
5 out of 5
8/21/2023
Outstanding customer service. Really good dude.
Wayne H.
2 out of 5
8/21/2023
Waited for hours to hear from Victor the estimated time when car would be done after a 7:00 appointment and called and texted him starting 1:00. Left a note with another service agent twice. I told Victor I had purchased a lifetime alignment and he tried to charge me for it. My invoice said my car was washed and it wasn’t.
Steven S.
5 out of 5
8/20/2023
The service was completed in a timely manner
Jesse C.
5 out of 5
8/20/2023
A+++ service! Thanks to the whole team we had a great experience!
Marc M.
3 out of 5
8/20/2023
Why was brake fluid exchange included in the service recommendation when I had that service done in May of 22?
Richard P.
2 out of 5
8/19/2023
On Friday, 18 Aug, I arrived at 1057 for my 11 am appointment and waited 7 minutes before a service rep greeted me. There were no other cars in line. From what I could see, 1 rep had a customer and 2 others were glued to their computers although bith glanced up and saw me standing next to my car. I was told an oil change and tire rotation would take 1 1/2 -2 hrs because they were "backed up.". Car was ready at 3 hrs. I was never given an estimate for the work nor was I ever given a status update on my car. This was my first time at this Honda Service Center!
Jose J.
5 out of 5
8/19/2023
I am fully satisfied with the service received From Honda service center. Thank you.
Fredrick G.
5 out of 5
8/19/2023
Levi runs a very smooth ship.
Linda P.
4 out of 5
8/19/2023
Victor was friendly, helpful and knowledgeable. He promptly phoned for rideshare as the service was going to take several hours. Pleasantly surprised that my car was also washed. Appreciate the great customer service, Victor!
Ron S.
5 out of 5
8/19/2023
Service advisor Levi does an outstanding job of explaining things about my Hybrid CRV. He can answer ever question I as him. He’s very knowledgeable about my hybrid.
Christine C.
4 out of 5
8/19/2023
So outgoing!! Explained all that was done and checked on my car. Great guy.
Kevin K.
2 out of 5
8/19/2023
Don't make promises you can't keep. Germain canceled my appointment 15 minutes beforehand, after I had already taken time off work to swap cars. Because it was your fault, I asked and was told my wife could have a loaner for a 3-5 hour service. Then at the appointment she was told this was impossible and it would be $60 plus tax. Not acceptable.
Earl D.
3 out of 5
8/19/2023
Car took 2 hours instead of the one I was told it would take
Gretel C.
4 out of 5
8/18/2023
Levi always gives me the facts. I like people that I can trust.
David G.
4 out of 5
8/18/2023
The work got done but was very difficult to connect with the advisor that the car was done.

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