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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
RICARDO S.
2 out of 5
8/8/2016
I believe a courtesy car wash what of been nice. I only take my vehicle to Chino hills Ford. Maybe you can wash my car after my next service. I could be wrong, but I thought it came with the service. I service my Honda at Diamond Honda and they always wash my civic after service
MICHAEL H.
5 out of 5
8/8/2016
Did a great job detailing my car! Thanks JJ! Got me in and out! Simple and fast!
WENDY M.
1 out of 5
8/8/2016
Low tire pressure message came on Sat 8/6 so I went to your Dealership. I was ensured all tires look good just a little low. Sun 8/7 same message in my car, once again had to take my car back to your Dealership, this time a nail was found in the sidewall. How could this have been missed on Sat. This is terrible service and I feel your tire prices are way too high. Very unsatisfactory
ELIZABETH S.
2 out of 5
8/8/2016
I feel like you took advantage of a female customer. I have always had my car worked on in your establishment; however, I will never come back. I told the technician I did not want my air filters changed out. He asked me several times and each time I said no. They then took my car back. He then came back with an air filter that was dirty and asked me again. I told him no. He continued standing over me while was sitting in the lounge. I continued to say no and he continued to stand there with the air filter. I felt belittled and bullied. I said yes, and $100.00 later my air filters were changed and that was the last time I will visit your establishment. I hope the $100 was worth it.
EMILY S.
5 out of 5
8/7/2016
Joshua was very helpful
JENNIFER D.
5 out of 5
8/7/2016
Car was ready sooner than was told, was kept informed via text and phone call. Johnny was verry professional and courteous even helped with an apoiment for my other car next Saturday. Thanks quick lane! Happy customer.
DEWIE R.
5 out of 5
8/7/2016
Adam was very professional and personable. He did a great job.
MICHELLE V.
5 out of 5
8/6/2016
Jonny Gonzalez has been serving my family at Chino Hills Ford for many years and he consistently delivers professional and warm customer service.
JEANNIE C.
5 out of 5
8/6/2016
I loved his VIP sevice and also expessed it to him. Thank you so much for his interest in my well being.Customer sevice is not so commen these days. Thank you so much
ANTHONY G.
5 out of 5
8/6/2016
Excellent job and great customer service.
SEAN D.
5 out of 5
8/6/2016
Adam is great!
LADD H.
2 out of 5
8/6/2016
The service rep I dealt with today was great but the the truck bed cover was nothing like the guy (from the night I bought it) who sold it said it would be. The guy who sold the bed cover, not the one who sold us the truck itself (Hernandez did a good job), said it would be flush with the truck bed and easy to open 3 ways. The truck bed cover is raised 2 inches above the truck bed cover and won't open easily, if at all. There were several other material misrepresentations as well. The cover they installed could have been purchased for $1,500 less than I paid for this thing. I want to give good reviews in the email surveys sent but this bed cover issue is substantial considering the amount of money spent. Further, the USB ports were broken although the service guy was good today and said the parts needed to fix this issue would be ordered although I have to come back yet again for additional items.
DAWIN S.
5 out of 5
8/5/2016
MY SERVICE GUY WAS JOSHUA NEWMAN. JOSHUA WAS EXCELLENT, KEPT ME INFORMED ON THE STATUS OF MY CAR. I WILL KEEP GOING TO HIM FOR NOW ON & HE DESERVES A RAISE FOR HIS EXCELLENT SERVICE
DAN O.
5 out of 5
8/5/2016
Went for a run while you did the work. Walked in and he had my paperwork at the counter ready to sign. Perfect day.
CAROLYN K.
5 out of 5
8/5/2016
Thank you for the wonderful service experience!
FRANK E.
1 out of 5
8/4/2016
Took too long (2 1/2 weeks) to get truck fixed. And had to bring it back the same day it was released to me. Wasn't fixed
CHARLES S.
5 out of 5
8/4/2016
good work
PENNY M.
4 out of 5
8/4/2016
The service rep could stand to smile
DON L.
5 out of 5
8/4/2016
Johnny Gonzales was friendly and competent. I will return
LARI T.
1 out of 5
8/3/2016
2 hours for oil change?

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