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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Bob S.
4 out of 5
9/23/2020
Did not receive service yet only an appointment time
Joanne S.
4 out of 5
9/18/2020
Very nice! ????????
Chris M.
4 out of 5
8/25/2020
Your techs, service staff, and sales department is top notch, my experience at puente hills was TERRIBLE very future ford I buy will be from this dealership they treat you like they care always a positive experience.
James P.
2 out of 5
8/23/2020
The Ford recall repair process was completely "unfriendly". After 3 days of keeping my car at the dealer, only 2 of the 4 doors were fixed. I will have to repeat the process this coming week. I don't believe Humberto was at wrong here, rather the tedious, time-consuming process that he is forced to follow needs to be re-thought. This week's experience was not typical of the other experiences I have had at the service center... but it was very frustrating and forced me to have to Uber 2 rides unexpectedly.
Frank M.
5 out of 5
8/23/2020
Great at communication to my needs and status of car service
Don L.
5 out of 5
8/22/2020
Thanks Ford for upholding your warranty! Thanks Chino Hills Ford for quality work! Thanks Adam and Josh for all you work in making this a smooth transition!
Noel A.
5 out of 5
8/22/2020
You guys were awesome. Let me drop the car off a day early and then it was ready super fast. Jessica and Omar were great!
Dorothy R.
5 out of 5
8/22/2020
J J was very professional and he treated me with respect.
Lorenzo M.
3 out of 5
8/22/2020
Professional and on time,, only complaint is no vehicle washes
Christopher E.
2 out of 5
8/22/2020
Humberto was rather short with me when I told him I had 3 free oil changes due to recently buying my Explorer in December 2019. He said no very abruptly and said he can’t do anything without paperwork or something “in writing”. I eventually got upset and asked to speak with someone else. That lady was very nice and said she found my free oils changes on my file. Apparently my email was spelled wrong in your system. Humberto needed to ask me this information or see if the information they had on file was correct. He just jumped to conclusion that I was mistaken.
Amalia V.
5 out of 5
8/21/2020
Great job and excellent customer service!
Gamaliel G.
5 out of 5
8/21/2020
Very satisfied with the work and service
Manuel E.
4 out of 5
8/21/2020
I'm a ford guy brought my 150 there and there I'll it service.
Frank G.
5 out of 5
8/21/2020
Jairo was great to work with and did an excellent job!
Sharnae F.
5 out of 5
8/21/2020
Joshua Newman has always provided superior customer service. I highly recommend Chino Hills Ford.
Jose U.
4 out of 5
8/20/2020
He is very handsome????
Kimberly J.
5 out of 5
8/20/2020
Josh is the best. He always make sure that I am aware of what's going on with my car......communication is huge, and Josh is on top of his of game
Roxanne H.
5 out of 5
8/20/2020
Josh is always a pleasure to work with
Katie G.
5 out of 5
8/20/2020
Did everything quickly! Highly satisfied
Steve K.
4 out of 5
8/19/2020
Truck was “totally broke” when it went in on a hook. Repairs completed and the engine is running like new again. The power was slowly going unnoticed but definitely back now! Great job!

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