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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
TIM C.
5 out of 5
8/12/2016
Thank you for the excellent service
ELIZABETH R.
5 out of 5
8/12/2016
Everything was great. Staff is superb
JOHNNY G.
4 out of 5
8/11/2016
Good service. I was a little disappointed due to the fact that Chino Hills Ford no longer honors the owner advantage program for routine services. I've accumulated plenty of rewards dollars over the past year and was looking forward to using them at Chino Hills Ford for my routine maintenance
LUIS G.
5 out of 5
8/11/2016
Adam, thanks for your great customer service. I will definitely continue to service my F-150 with Chino Hills Ford.
STAN L.
1 out of 5
8/11/2016
I have brought my truck in 3 times over the same issue and spent close to $2,500 on different parts and labor and again for the third time I have the same exact problem when I start my truck in the morning. I am buying a new truck within a year and I will not be buying a ford from Chino Hills. I now question your mechanics.
OSCAR S.
5 out of 5
8/11/2016
Great customer service!!!
KAREN Y.
5 out of 5
8/10/2016
JJ processed my work order quickly, kept me informed when work was completed. I asked for additional services when he called me to let me know my vehicle was readying and he was able to have the additional work performed without any issues. Thank you to theservice department and JJ for the work completed on my vehicle
JIM S.
5 out of 5
8/10/2016
I wish to thank Adam Swaim for his help and positive professional attitude to put forth steps to correct a situation that I was not happy with. He stepped up and did everything possible to get me and my Mustang back on track. Adam had nothing to do with the problem, but has everything so far to do with the solution. Hopefully this will all work out fine over the next few weeks. Adam will be my "Go To" guy at Chino Hills Ford.
PHILLIP R.
5 out of 5
8/10/2016
Whenever I've been to Chino Hills Ford I've always dealt with JJ and Gordon they give great customer service and always taking care of me.
DAVID A.
5 out of 5
8/9/2016
Good service My 150 was done promptly even though I didn't have an appointment
DEBORAH P.
1 out of 5
8/9/2016
He had my paper with a credit on it in his hand and still charged me reg. price, until I pointed it out to him. They washed my car, told me it was done, and I had to spend 20 minutes there drying it off and rubbing off dirt spots. They either need a new vacum or teach them how to use a vacum. Sorry, but very disappointed.
LAUREL B.
5 out of 5
8/9/2016
Josh explained clearly what needed to be done to my car to get it running. He has a nice relaxed demeanor, which helps when you are dealing with car problems.
LORENZO P.
4 out of 5
8/9/2016
Overall experience was very good, our only disappointment it the auto service was not completed as promised and no loaner vehicle was offered for the inconvenience.
FRANK D.
5 out of 5
8/9/2016
Johnny was very attentive and made sure that the tech working on my vehicle was available to take a ride with me to listen to the noise I was concerned about. The service manager was also great. Good reason to keep bringing my Explorer back for service.
ENTERPRISE H.
5 out of 5
8/9/2016
Very good service. Will return
CRYSTAL L.
5 out of 5
8/9/2016
I was treaty with curtousy and professionalism.
JOSEPH M.
5 out of 5
8/9/2016
Was taken care of thanks
RAUDEL A.
2 out of 5
8/8/2016
Uncertly know what was the problem
RAUDEL A.
5 out of 5
8/8/2016
Very helpful crew
ALEX F.
5 out of 5
8/8/2016
Adam kept me updated about my vehicle throughout the visit.

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