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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
MARIA Y.
5 out of 5
9/10/2016
Excellent service and very courteous workers!
BILL W.
5 out of 5
9/9/2016
Joshua did an excellent job taking care of our vehicle and got the job done as planned.
ERIC W.
5 out of 5
9/9/2016
I bought my first ford in 1992 and I have to say the Service Advisor (Adam Swain) is probably the most professional and courteous person I have ever dealt with in 24 years. It should be noted that I have always been happy with my Service Advisors in the past. He appears to be very knowledgeable of my vehicle and any services it may need.
RICHARD B.
5 out of 5
9/9/2016
Josh was very helpful and curttious , he seems to be an excellent employee.. Adam was also very curttious nice also. Your shuttle driver was also very polite, they were all a pleasure to deal with...????????. Ric Beeson
REBECCA M.
5 out of 5
9/8/2016
JJ was able to get my truck back faster then expected. Was on the phone with us and gave us up to date information.
WILLIAM S.
5 out of 5
9/8/2016
Fast ans courteous.
SOMMER N.
5 out of 5
9/8/2016
Excellent customer service
ROBERT C.
5 out of 5
9/8/2016
you guys are awsome
CRISTIAN M.
5 out of 5
9/8/2016
He always kept me well informed. That's important when dealing with someone's vehicle.
SHANE W.
5 out of 5
9/7/2016
????? give star service thanks again
RANDY P.
1 out of 5
9/7/2016
Sloppy work. Oil dripped on radiator, engine cover and lower skid pan and not wiped. Oil dripped on my driveway. Tire air pressure was not checked. Seems like a rush oil change and air filter change only. I doubt that other "so claimed and check marked" checklist inspections were even performed.
DAVID D.
5 out of 5
9/7/2016
Fast friendly out ahead of schedule by 3.5 hours
RITA B.
5 out of 5
9/7/2016
Adam was a wonderful agent he went above and beyond to help me with my problem. Good service as usual with Chino Forg
MICHAEL C.
1 out of 5
9/7/2016
First of all would like to mention I have spent $70,000 in the last for years I spent $70,000 buying Ford vehicles my airbag light is always on on my Ford Focus I took it in they said they cannot replicate the issue which was funny to me because that thing is always on so I had to go out of my way once again pick up the car drive it and Walla the airbag light came on to get in again couple days later supposedly they fixed it but the airbag light is still on
PATRICK S.
1 out of 5
9/7/2016
Twice tired where suppose to be rotated and weren't Both times I had my oil change I was in a hurry to leave and forgot to check, unfortunately I just assumed they were done
JANICE J.
4 out of 5
9/7/2016
The service was performed in a timely manneresponse and the staff was friendly. My one complaint would be that no one has told me about Owner Advantage Rewards and I have had several repairs performed. I stumbled across the program when I was researching services. I would think this is something that you would encourage. These type of programs are what will keep someone coming back to your facility for service. I am enrolled in it but didn't realize it. I have money in the account that I could have applied to my service today. Looks like there needs to be some more training. Sincerely, Mr. Jacobus
JACOB B.
5 out of 5
9/5/2016
He was easygoing and seemed to know his audience.
CHARLES N.
5 out of 5
9/5/2016
Thanks, for being honest, I left some things in my truck I shouldn't have and it was still there when I picked it up. Agin Thanks Chuck Neault
CHRIS M.
5 out of 5
9/4/2016
Adam was awesome, very personable and took care of me. Great representation of customer service. Service was quick, changed my throttle body in like 45 min. Keep up the good work ????
SHELLY V.
5 out of 5
9/4/2016
The technician was wonderful. The shuttle got me to the bus station in plenty of time and my car was done as promised. Thank you for another great experience!

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