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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
GEORGE H.
5 out of 5
9/4/2016
Great job. Thanks for keeping me informed and prompt service.
EDWARD P.
5 out of 5
9/4/2016
Everyone did great
RICARDO E.
3 out of 5
9/3/2016
None
JIM N.
2 out of 5
9/3/2016
Adam was great, however, what he told me about our service contract and how it is handled by your dealer left me very unhappy. While we were finalizing our transaction he told me I have four more oil changes. I told him impossible, we have until 100k miles etc. he said you have been bringing it every 5k not 10k as recommended by the manufacturer. So I will be done with our service in half the alotted time. REASON I did that is because u follow the little sticker YOU put in the window. Assuming it is at 10k I followed it and now feel completely ripped off. I feel this is a fraudulent practice. Not sure what my options are, but am co tasting my attorney. Hopefully I can get a few extras as recourse, but as of now - I just want to cool down a little and think clearly before I move forward in my actions.
MIKE N.
5 out of 5
9/3/2016
everyone handled the problem in a timely and professional manner. So far the 2014 Focus transmission is functioning better. Thank you
SAMMY C.
5 out of 5
9/3/2016
Good service
KIM N.
5 out of 5
9/3/2016
II love my experience at chino hills ford today, Johnny was very attentive and kind. He explained the steps that we're going to be needed to help me out. And the lounge was welcoming and comfortable.
JON H.
5 out of 5
9/3/2016
Everyone there is fantastic. Seriously. But you gotta let the crew in front in service make a lot of noise next time I'm in. Can't let the shop guys have all the fun!
SHARON C.
5 out of 5
9/3/2016
Chino hills ford has excellent service. Their personnel are professional, courteous and accommodating. I will definitely return for all my Ford Edge's needs.
PAUL G.
5 out of 5
9/3/2016
Great service and will be back soon to service my other vehicles
DONA M.
5 out of 5
9/2/2016
Thank you for your prompt and courteous service.
ONA E.
5 out of 5
9/2/2016
Friendly, answered all my questions, adressed all my concerns about my vehicle, offered me a shuttle ride home to wait
NICOLENA B.
1 out of 5
9/2/2016
No quality assurance done to the repairs thus the repair was not complete . I wasted 90 min of my time
DEMI D.
5 out of 5
9/2/2016
I have been into ford multiple times for various problems with my car. This recent visit I have to admit I came in a bit annoyed at yet another problem with my car but Adam was extremely upbeat and positive he quickly changed my attitude. He made sure I had my car fixed fast because I needed it to drive to school. He was great at communicating what was happening and answering any questions. Overall even tho I hope not to be back with any more probables any time soon, I know if Adam is taking care of me, they experience will be great.
NAVEEN K.
5 out of 5
9/1/2016
Josh is a great person and car came out perfect Awesome experience
SEAN K.
5 out of 5
9/1/2016
Josh was very helpful
BRUCE H.
5 out of 5
9/1/2016
Quick in and out
OSCAR B.
5 out of 5
9/1/2016
Johnny is always very accommodating and gives me excellent service.
LENA K.
5 out of 5
9/1/2016
Thanks for not charging me on the Ford Fiesta recall
GLORIA B.
5 out of 5
9/1/2016
Johnny is always so very professional and goes out of his way to be sure I understand and am satisfied with the work performed on my car.

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