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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
RICK N.
5 out of 5
10/20/2016
Thank you service department. You guys did a great job taking all of the information and getting me in and out.
MIKE H.
5 out of 5
10/20/2016
It was a very nice experience working with Johnny. I will be back.
BRANDON B.
1 out of 5
10/20/2016
i called the day before and asked about the part I went in to get fixed (and didn't get fixed)... the day before the service rep I spoke to on the phone said that they would look at the part and see if the part was broken or if it can just be reattached to the car if it wasn't... when I drove my vehicle in today, the service rep (different then the one I spoke to on the phone) just said that I have to just replace the part. Without even looking at it or having a tec come out and look at it, he just told me it was going to cost me $362 and if I wanted to do it. I only bought the vehicle 3 months ago from chino hills Ford and the windshield panels are already coming off and chino hills Ford won't cover it.... I don't think parts should be coming off the car that I've only had for 3 months and have to pay to get it fixed...
DAN C.
5 out of 5
10/19/2016
the staff was very attentive and kept me notified about the progress of my truck
DANIELLE S.
5 out of 5
10/19/2016
Christopher was very personabl and helpful. He fixed an issue for me right on the spot! Did parts research too.
JASON K.
5 out of 5
10/19/2016
Adam and Christopher are extremely helpful and they have great attitudes , it's a pleasure dropping off and picking up my truck. Keep up the great work
ROD G.
1 out of 5
10/19/2016
Johnny was good but a lot of problems diagnosing the problems with my truck I won't know if the problem is corrected until I put new tires on
SHEILA H.
1 out of 5
10/19/2016
Car failed to start 2 days in a row. Took in Day 1. Reading says battery ok. Day 2 Car will not start. AAA 2nd time; go back To Ford. Battery supposedly good; so Requested new one. No adjustment since 3 Years old. Warranty expired.
DENISE O.
5 out of 5
10/18/2016
Much better service than Industry ford
STEVE R.
5 out of 5
10/18/2016
Everything happened like he said.
MANUEL B.
5 out of 5
10/18/2016
The service was prompt and all of the emplyees were friendly and courteous. One could not expect more.
STEVEN R.
3 out of 5
10/18/2016
No need to say anything except when I asked about my previous $300 fuel injection cleaning service, because I lost 3 mpg and wanted them to check why a cleaning might cause the loss in mileage, I was told be just add an additive. Really, $269 for a can of STP? Goodbye. I used to have faith and knew I paid a bit extra. I was ok with that. Ask sales, I was just about to trade in my 2014 Fusion for the 2017 version . Love my car and excited about new one. The scary thing is by writing this, you know where I live and now I worry what might happen.
JORGE V.
5 out of 5
10/18/2016
good job thanks
MICHAEL C.
5 out of 5
10/18/2016
Great service with josh
CARLOS S.
5 out of 5
10/18/2016
Friendly service and accomodating
EDWARD H.
5 out of 5
10/18/2016
They were very efficient,which is important to me I didn't have to waste a lot of my time to get my car serviced
CARLOS P.
5 out of 5
10/18/2016
N/a
JAVIER L.
5 out of 5
10/18/2016
Everything was great.
JOHN W.
5 out of 5
10/18/2016
Johnny has taken care of my fords for many years now, He is the best
DAIN G.
3 out of 5
10/18/2016
Over an hour is a long time to wait for a battery installation.

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