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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
LOUIS E.
5 out of 5
11/11/2016
Thank you
TONY M.
5 out of 5
11/11/2016
The service was fast and all of the employees I spoke with were friendly.
CHUCK D.
5 out of 5
11/11/2016
I was kept abreast of the progress through out the day. Very good customer service.
JENICE G.
1 out of 5
11/11/2016
I was treated very well however the problem with my car was not repaired. I brought it in to repair the radio. The source of the problem could not be identified. I took it home. The problem reoccurred. I brought it back. Same outcome.
ALEX B.
5 out of 5
11/11/2016
Johnny did an excellent job keeping me posted and with the pick up process. I wasn't too fond ofthe price I paid for the service especially after researching the cost online.
LAURA A.
4 out of 5
11/11/2016
The only complaint was the coffee bar areas have little coffee no Donuts no creamer only 3 cups hello 10 a.m. come on now
MARK P.
5 out of 5
11/11/2016
Third times the charm but that's not Adam's fault.
BIANCA W.
5 out of 5
11/10/2016
JJ was very helpful ...my service was done fast and they offered me to sit down with my ten month old so I wouldn't stand the whole time while they took care of my paper work and they were extremely helpful
JAMES R.
5 out of 5
11/10/2016
Courtesy was natural, not forced. The text messages about service progress was excellent, a great idea.
SUEHIRO W.
5 out of 5
11/10/2016
Thanks for excellent services
JACKY D.
5 out of 5
11/10/2016
Raudel Macias was wonderful very respectful and gets things done. He is a wonderful service adviser. Thank you, Jackie Dorst 2016 Ford Escape owner
BENJAMIN V.
5 out of 5
11/10/2016
Randell was very helpful and courteous not only to me but with other customers as well. Your facility was very clean. The other staff was helpful to. I commend them on a job well done. This will keep me coming back.
DAVID B.
1 out of 5
11/9/2016
I came in for a standard oil/filter change at 4:15pm and didn't leave until 6:00pm. I was told that my 2000 Expedition was on the rake so long because the mechanic didn't turn off my rear air bags(air ride)switch, and the air compressor had to reset itself. I would think that a Certified Ford mechanic would have the knowledge for older SUV. Wasn't happy !
BRENDA F.
5 out of 5
11/9/2016
Quick service. Friendly staff
MARCOS P.
5 out of 5
11/9/2016
Was treated very well they took care of my problem
DIANE B.
2 out of 5
11/8/2016
This was my first visit meeting Joshua, but my second visit to fix the same problem. Joshua was very nice and made this second appointment a priority.
JOY K.
5 out of 5
11/8/2016
Satisfied for the most part. Unfortunately you couldn't duplicate the problem, but glad it didn't cost me. Thanks for checking it out at no cost!
CYNTHIA M.
5 out of 5
11/8/2016
Thanks for the service and standing by the previous service that was done and warranties that service
JAMES L.
5 out of 5
11/6/2016
Excellent prompt service. Great experience.
CARL B.
5 out of 5
11/6/2016
I'm very pleased with bed liner.

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