Chino Hills Ford Auto Repair Service Center

Adam was extremely nice. Due to the fact that no "work" was actually done on my car today and I have to return with my vehicle because there is not a technician available to do the work to the holiday is not creating completely satisfied customers. I was well aware of the specific problem and advised associate when I made the appointment, and when I arrived at the dealership. I have 2 young children and now I have to be without my car again with the possibility of 1-2 days of work without my vehicle, again. I made specific arrangement to have another a family available to have the car taken care at this appointment, now "if a loaner car is available" I will have to rent a car while my vehicle is repaired. As well when I returned home today, I found a recall repair notice in my mail. Other dealerships have always notified and fixed these without specific request when I have taken my car in and not one person informed me or was aware of this recall today. I have never had an experience where a "diagnostic" test was and no person available to repair. If technicians were unavailable due to the holiday, I would have preferred to wait in terms of my appointment date than having to have multiple appointments a week apart.

Adam kept me filled in every so often of how much longer and he was very nice!

My visit was very fast. And my car was washed . Very happy with my visit.

Keep up the good work and continue providing the discount coupons.

Service technicians were able to diagnose the problem with my car in a expeditious manner.

Adam worked very well with us very understanding

Service was great very timely,& a great wash job.

Love the fact that I don't hhave to wait long

Fast and friendly!

jj was great to work with and was a pleasure to get my car serviced there

Every time we bring our cars to Chino Hills Ford JJ takes excellent care of us. We appreciate his humor and exemplary customer service.

nice and fast service , it fits i need .

Good job!!! !!!

Very personable and helpful.

Service counter employee Johnny was very helpful and knowledgeable

Taking car to Las Vegas dealer, Gaudin Ford, known issue with clutch, transmission and shuddering. Just had oil change, as Rep wanted upfront cash, and verified information given. I deal with service manager at Gaudin, as this has gone on for over a year. Was in town for a few days and needed to have it looked at, poor customer service experience.

You offer friendly & fast service. Kudos to Chino Hills Ford ????

Great service, curteous and professional.

Uneventful service visit, that's the way it should be.

Adam rocks! ????