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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
GLENN H.
5 out of 5
12/7/2016
JJ was really good to work with
CHERRIE N.
5 out of 5
12/6/2016
He was courteous & mechanic fix my tail light in 45 min & my vehicle is Toyota.
LORRAINE C.
5 out of 5
12/6/2016
The experience was pretty good. The wifi helped to entertain my baby/toddler. So I was able to get some work done online. One other thing that happened, I have left my wallet at home. I wasn't sure what to do. Since the baby hates, I mean HATES the car seat. She's still sitting facing back and I know she doesn't like that. She'll scream most of the ride. So I wasn't looking forward to the ride home. Then my husband said, can I pay over the phone? I asked Andy, & he said yes. It was a blessing. Maybe everyone can pay over the phone but you don't know how much that meant to me. Saves me from driving home and back to the service, then back home again. Who knows if I would want to come back after the screaming. Most likely not. So thank you, have my business.!
CATHERINE G.
5 out of 5
12/5/2016
Adam gave me great personal service. I wil definitely be back.
JOHN K.
5 out of 5
12/5/2016
Adam is an excellent service manager he does a great job very professional always on time and will bend over backwards to keep the customer happy he's a good man and an asset to your business. JOHN K
CHRIS C.
5 out of 5
12/5/2016
Alan did a fantastic job of handling my service request on Sunday.
ED B.
3 out of 5
12/4/2016
Everything is great accept I keep getting these emails from you after ever time I have anything done there. I understand but 3 emails a day for 6 days? same email? not cool. Please have someone fix this so once the "survey" is done it won't send anymore. Thanks Edd ****
SOPHIA M.
5 out of 5
12/4/2016
Always a good experience with Ford service
HECTOR H.
5 out of 5
12/4/2016
Great customer service
JOSLYN S.
5 out of 5
12/3/2016
Adam Swaim made it a pleasure spending my money at Chino Hills Ford. He was both professional and personable.
RONNIE V.
5 out of 5
12/3/2016
Done right on time!
ISMAEL L.
5 out of 5
12/2/2016
Jairo Jasso was one of the best customer service representatives I've ever had in my life. Can't wait to go back to service my vehicle. Well mannered and respectful human being. Not to many in this world let me tell you. One love ford. Thanks for such a great experience
ANDREW H.
5 out of 5
12/1/2016
Adam was very professional in presenting what work needed to be done. In addition, what order to perform services in the future... Thanks
BEN R.
5 out of 5
12/1/2016
Very courteous and was done quickly.
CORINNE M.
5 out of 5
12/1/2016
Excellent customer service.
RAYMOND D.
5 out of 5
12/1/2016
Great service
ROBERT R.
5 out of 5
12/1/2016
Very friendly
AMY L.
5 out of 5
12/1/2016
Love chino hills Ford and all the people! Such a pleasure every time I come in
DENNIS G.
5 out of 5
12/1/2016
Took time to get approval for service from extended warranty company because I purchased from another ford dealer.
RITA C.
5 out of 5
12/1/2016
Very professional. Vehicle was done as promised.

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