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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
SANDRA D.
5 out of 5
12/24/2016
Service was excellent . Friendly and professional.
ART H.
1 out of 5
12/23/2016
In my opinion the repair took to long. 10 days . Our vehicle has been in for repair 2 Twice for the same thing, throttle body. The second time the transmission when out Also . No one was able to tell me why a Transmission would go out in 15000 miles. I have lost all confidence in the vehicle . It has Been totally unreliable so far. Very unsadisfied customer.
DANIEL T.
5 out of 5
12/23/2016
Your staff from the start were great. I could not asked for more. Even with the holiday rush and busy schedules they went above and beyond. Merry Christmas. Thank You, DANIEL T
STEVE R.
5 out of 5
12/22/2016
Everything done in a timely manner as quoted. .
ERIC R.
5 out of 5
12/22/2016
My truck was repaired in a timely and professional manner. I am very satisfied with the service I received.
BEVERLY M.
5 out of 5
12/21/2016
Very good job. Quick and efficient
JOY K.
2 out of 5
12/21/2016
I am just frustrated that the problem wasn't found/fixed. This was the 2nd time I had it in the shop for the same reason without results. I was however treated respectfully and with kindness. Thank you! Merry Christmas!!
JOANNA W.
5 out of 5
12/21/2016
Adam was awesome! Very friendly and kept me updated on progress and timing. I'll come back to Adam every time!!
FRANK N.
5 out of 5
12/20/2016
Great Service
BENJAMIN V.
5 out of 5
12/20/2016
Everything went well. They took care of my trucks problem in a timely manner and I was satisfied. Adam and another young lady help and explained what was wrong and they took care of it I commend them both on a job well done. Thank you.
DOUG B.
5 out of 5
12/19/2016
Adam and the team are always courteous, knowledgeable service providers
BILL F.
5 out of 5
12/18/2016
Josh was great and communicated with me consistently to let me know what was going on with my vehicle. It was incredibly easy to set up an appointment, as well as understand the process behind getting my car fixed. Thank you!
CAROLYN S.
2 out of 5
12/18/2016
My car died after picking it up. I had to call for assistance.
ANTHONY R.
5 out of 5
12/17/2016
It was the best experience I've ever had at a dealership. Josh Newman went above and beyond.
STEVE G.
2 out of 5
12/16/2016
The repair to my 2017 Explorer was great. But the service department forgot to do my detail that was on my due bill. I work Monday to Friday and it is very hard for me to take it back my wife is not happy about it and since the Explorer is for her. I will call to my sales person to see what can be done.
PHILLIP R.
5 out of 5
12/16/2016
Good customer service my confidence in Chino Hills FORD ,is something that has to be earned thank you to my service advisor Adam . Other than the hick up with the computer server .. Great Job....
TRAVIS D.
5 out of 5
12/15/2016
The team was awesome in accommodating my needs and finding a price in which I can afford. JJ is an asset to your team. He had me cracking up the intire time and offered me a couple different services to make my experiance better. Thanks for everything!
WILLIAM C.
1 out of 5
12/15/2016
Don't bother!
PHILLIP E.
5 out of 5
12/15/2016
Thanks
RICK S.
5 out of 5
12/14/2016
Exceptional service from Raduel. Just moved here from the east coast and really impressed with the service department and the quick lane staff. Best experience at a service center !

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