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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Mark W.
5 out of 5
8/30/2019
Michelle, the face of CHF, is fantastic. I can only assume the the mechanics are of the same quality.
Amber S.
5 out of 5
8/30/2019
Michelle is always friendly and has fast service. Very pleased with my service she and ford provided for me .
Curtis D.
5 out of 5
8/29/2019
Joshua did a great job for me. Ley me know about my car and what time is would be ready. Thanks, Joshua for your help.
Nathaniel G.
5 out of 5
8/29/2019
George was excellent to me as always. I thoroughly enjoy working with someone like him when it comes to my vehicles. He has been attentive to every one of my concerns each time I bring one of my many Ford vehicles in for service. And although I wish Ford would have taken care of the problem as a warranty repair, I appreciated the offer I was given to help get the issue solved.
Eric M.
5 out of 5
8/29/2019
Adams consummate professionalism gives me the confidence that my vehicle is in trusted hands
David S.
5 out of 5
8/29/2019
He was very personable and knowledgeable. Made everything easy and stress free.
Victor M.
5 out of 5
8/28/2019
George made me feel like I've been a long time customer even though it was my first time there. Thank you for your great service
John R.
5 out of 5
8/28/2019
It was not really a vehicle service I just purchased an item accessory for the truck and it was written up on an RO••• But Adam Is always polite resourceful and helpful
Oscar O.
5 out of 5
8/28/2019
I like the service was really efficient thank you
Javier Z.
5 out of 5
8/28/2019
Awesome
Dan Dufrenne.
5 out of 5
8/28/2019
On time, courteous and chipper.
Tim W.
5 out of 5
8/28/2019
Adam was awesome and made an annoying flat tire a pretty simple experience. Much appreciated!
Curtis D.
2 out of 5
8/28/2019
My car was in today for the works. I know my car needs brakes and I will take care of that tomorrow at your service department. In driving my car the engine light came on to check it soon. It was not on before bring my car to your shop. I will talk to the service advisor tomorrow once I bring my car in to get the brakes repair.
Penny M.
5 out of 5
8/28/2019
JJ was very courteous and had my car ready before requested
Victor T.
5 out of 5
8/28/2019
Excelente * * * * * Thank you!
Deanne T.
5 out of 5
8/28/2019
Great service and finished earlier than promised!
Luis L.
2 out of 5
8/27/2019
Service not complete Service not good Service in Ford of upland bad Service in Ford of chino Hills Worst Luis L
Nancy P.
2 out of 5
8/27/2019
I came in with a perfectly working car and had an oil change that resulted in my car to malfunction. Returned and got no answers but everything is fine. I know my car and how it drives I know something is wrong after coming to Ford. If the company does not provide great services to other vehicles such as GMC then don't provide services to them. I will be returning to get answers from specialist.
Alfredo M.
2 out of 5
8/27/2019
I keep bringing my fleet car there for service only because it is a Ford dealer. However, the service is as slow as it can be. Yesterday; it took 3 hours to switch 4 new tires and an oil change (I think that is ridiculous & absurd) I always hear excuses that the service department is under~staffed, which is hard to believe based on the type of business you are. The shop should be called SLOW LANE instead of what it is called right now. Sincerely, Alfredo
Gary F.
5 out of 5
8/27/2019
Excellent customer focus

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