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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Brian P.
1 out of 5
9/29/2019
Had my fuel filter and oil/filter change at your dealership location. I noticed my new oil filter has oil drips all down the side of the filter. How did I think to look? Because my driveway has oil drops on the concrete now!! I mean how sloppy can your employees be? Something so simple that I take to the “Ford Dealer” to have completed by “ master mechanics.” This makes me very upset and question myself about every returning to your dealership for new vehicle or services. $419.00 Only to come back home with oil stains on my clean driveway.
Arnel B.
2 out of 5
9/29/2019
Service advisor was great but process leading prior to service was lack luster and needs improvement. Like other consumers, I arrived at the dealership 10 mins prior to opening and was 6th in line, thinking advisors would service consumers based on arrival but no that didnt happen. You have service advisors that disregarded my presence and helped others that arrived at the dealership after me. Nobody was asked if they had an appt and I sat in my vehicle 10 mins until an advisor came to assist. Consumers arrive early at a dealership srvixe area assuming that is first come first serve basis but your dealership proved that customer service is not a priority and I know this survey will be places aside and no actions will be taken.
Maria J.
5 out of 5
9/29/2019
Very prompt, professional, well done. Thank you very very much. Maria J
Rita G.
5 out of 5
9/29/2019
Thanks for fixing my van. So far no issues.
Michael C.
5 out of 5
9/29/2019
It’s always a pleasure to have Adam as my service advisor
Paul L.
5 out of 5
9/29/2019
Always good service. Thanks
Richard C.
5 out of 5
9/28/2019
Raudel, was knowledgeable and showed he cared with excellent follow up. You should put him in management!
William K.
4 out of 5
9/28/2019
George did a great job. I was pressed for time and had a difficult situation, he handled it professionally and was very sensitive to the difficulties that I was having.
Hector M.
5 out of 5
9/27/2019
Excelent service, I'm very happy with you guys.
Nina H.
5 out of 5
9/27/2019
I enjoyed the experience, very professional and staff were very nice. I will definitely bring my vehicle back for any future service.
John B.
5 out of 5
9/27/2019
Michelle provides great service
Mike B.
4 out of 5
9/27/2019
He was great! When I dropped off the car he was nice enough to drive me back home since the shuttle van been back for sometime. He was the best!
Maria G.
5 out of 5
9/26/2019
I loved how he received you with a friendly smile, I was having a horrible day but the way he greeted me changed my day for better. Thank you so much for your friendly service.
Daniel S.
4 out of 5
9/26/2019
George is one of the main reasons I continue to go back to Chino Hills ford.
Jimmy D.
5 out of 5
9/26/2019
Very helpful
Regina K.
5 out of 5
9/26/2019
Adam was very professional and kept me updated with my car’s progress.
Salah M.
5 out of 5
9/26/2019
I love the service
Linda C.
5 out of 5
9/25/2019
Great service
Jason A.
5 out of 5
9/25/2019
Good service. Friendly staff
Justin L.
4 out of 5
9/25/2019
Jessica was the best service rep that I have ever worked with. She has an amazing personality and knows her stuff.

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