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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Audra M.
5 out of 5
10/3/2019
Josh was so professional, warm and friendly. He was Awesome and my experience at Chino Hills Ford was amazing. I LOVE my new car!!!
John S.
4 out of 5
10/3/2019
My son took his truck to get the works package. Jessica took great care of him. The truck is listed under my account. Since I purchased my first truck at chino hills ford, I have been extremely happy at the service I get from the staff in quick lane. Thank you Jessica for taking care of my kid.
Larry H.
5 out of 5
10/3/2019
Joshua was very polite, and very knowledgeable. He was able to arrange alternate transportation for me and kept me apprised of the problems I had with my car and made all arrangements ie. paperwork to get my car back after it was repaired. Thank you again.
Adrian S.
4 out of 5
10/3/2019
Not a complicated visit for me toda, but I was accommodated on my schedule and they did work hard to fit me in during an unusually busy spike in the day.
Sidney L.
5 out of 5
10/3/2019
Perfect job went about and beyond on getting my situatio sorted
Alexander A.
1 out of 5
10/2/2019
Had to remind him a few times about my extended warranty and its coverage they almost sent me home with the truck without diagnosing it still not happy with brakes making a noise every time I go to push on the pedal
Joshua C.
5 out of 5
10/2/2019
Humberto was incredibly professional, set my expectations well, and kept me informed. He was also sympathetic to my situation and went above and beyond to help. Great experience.
Alfredo M.
5 out of 5
10/2/2019
This time around the service department was fast servicing my fleet car. This is the way it should always be!
Michael S.
5 out of 5
10/2/2019
All was really good
Johnathon E.
5 out of 5
10/2/2019
Joshua and the whole Chino Hills Ford service department are phenomenal. True customer service with a team that goes above and beyond!
Ken R.
4 out of 5
10/2/2019
Josh was very attentive and made sure the breaks got replaced the same day.
Erica F.
4 out of 5
10/1/2019
Jessica is awesome I bought my car from another dealership but there service department is horrible so since I live in the area I figured I’ll give Chino Hills ford a try and I chose the right place the entire team is very professional and I want go any where else thanks Jessica
Sergio G.
4 out of 5
10/1/2019
Jessica, was very throughly expediting my vehicle threw my process. The only thing I can think of changing. Is the coffee, very bad. Need better creamer brands.
Richard F.
4 out of 5
10/1/2019
Although it took more than 1 1/2 hrs for an oil change Jairo was great.
Octavio C.
5 out of 5
10/1/2019
The service was great and Joshua got me in and out fast and took care of my car and went the extra mile to make sure it was done fast. Awesome service.
Brian C.
4 out of 5
9/30/2019
Adam did a great job I appreciate his effort and will definitely ask for him by name next time I come to the Chino Ford dealership.
Robert O.
5 out of 5
9/30/2019
The Quicklane staff at Chino Hills Ford was very helpful, courteous, and very professional
George C.
2 out of 5
9/29/2019
I never feel welcome at Chino Hills Ford. No one greets me. People are running around, but but nobody has time to say “hello, have you been helped “. My scheduled appointment for 10 was not in the computer. The service writer told me that it would be a three hour wait because there were many people ahead of me. It only changed when I started to leave and go to Citrus Motors. Thereafter things went smooth.
Jeanette E.
5 out of 5
9/29/2019
Jessica was great!
Matthew E.
5 out of 5
9/29/2019
I appreciate them getting my car in and serviced on the same day.

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