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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Karen U.
5 out of 5
9/25/2019
Joshua was helpful, efficient and very personable. His service was A++++
Caroline C.
5 out of 5
9/25/2019
Josh and Adam were very helpful.
Cathy D.
4 out of 5
9/25/2019
Above and beyond again. Always treat me right. Thank you. Even washed my vehicle without me asking very special.
Thomas M.
3 out of 5
9/24/2019
Do I need to ask about ford pass rewards- signed up- apparently I have over 25,000 points but no clue how to redeem them- you asked lol
Richard B.
4 out of 5
9/23/2019
Michele has been great, she kept me informed and did t hesitate to tell me what was wrong and admitted the the dealer broke my wheel cap. Which as a costumer was appreciated.
Zeida S.
5 out of 5
9/23/2019
Michele was very pleasant and thorough with the service she provided. She is a great representative for a your organization.
Denene O.
5 out of 5
9/23/2019
Thank you.
James V.
5 out of 5
9/22/2019
Quick and professional service. Thank you.
Mark N.
5 out of 5
9/22/2019
Excellent service
Frank H.
4 out of 5
9/22/2019
Good jon
Frank F.
5 out of 5
9/22/2019
We always receive excellent service from Jessica!!!
Rich C.
5 out of 5
9/22/2019
Great staff
Chris K.
4 out of 5
9/22/2019
Have had 2 recalls serviced there. Both times got my cars back earlier then orginally quoted. Everyone I interacted with was great. Thanks
Jennifer T.
2 out of 5
9/21/2019
Michele was very helpful, I just didn't realize when I made the appointment that I'd need to leave my car overnight. Also, a small trim piece of the radio was missing at pick-up & I don't want it to seem like it's our fault. Again, Michele was kind and I hope our family car was well taken care of since we have been pretty loyal to your Ford location.
Nathaniel G.
4 out of 5
9/21/2019
George was excellent to me as always. Had to take my Mustang in because of a faulty backup camera and after going through the hassle with Ford Customer Relations, George took over and ensured that the rest of the process was as smooth as possible. Even personally calling me to follow up on the repairs. I truly enjoy my experience at Chino Hills Ford because of the extra effort George puts in to ensure my problems are resolved.
Thomas L.
5 out of 5
9/21/2019
George was very knowledgeable and helpful and he provided excellent customer service.
Elizabeth S.
5 out of 5
9/21/2019
Adam always has the customers needs a priority. He is both professional and pleasant to work with.
Chris C.
4 out of 5
9/21/2019
Joshua was nice and straight forward!
Danilo L.
5 out of 5
9/21/2019
Job well done Michelle, you delivered satisfactory once again, thank you!!!
Steven A.
5 out of 5
9/20/2019
Good communication. Service done quickly

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