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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Scott S.
2 out of 5
11/1/2019
I asked for a car wash with my service. The car was not washed. However, Jessica is friendly, fun, and very helpful. I will return to Chino Hills Ford for my next service.
Covah S.
4 out of 5
11/1/2019
Very quickly recognized what needed to be done.
Brian T.
5 out of 5
11/1/2019
Very pleasant, very professional.
Alfredo M.
4 out of 5
10/31/2019
My fleet was finished out of service in a timely manner. It pays off to show up during a slow day.
Patricia T.
4 out of 5
10/31/2019
First class...I felt valued
Daniel S.
5 out of 5
10/31/2019
George as always was fantastic.
Yung M.
5 out of 5
10/31/2019
Raudel Macias, is always providing exceptional service with customers vehicle needs.
Stella M.
1 out of 5
10/31/2019
Why do u make an appointment bring it in at 7am & the problems are diverted to the next week.
Abraham S.
5 out of 5
10/31/2019
As always, Raudel’s service is consistently excellent in delivering great customer service. Thank you
Virginia B.
5 out of 5
10/31/2019
Excellent service provided by Joshua
John P.
1 out of 5
10/31/2019
Went in for the TCM extended warranty tells me I should replace the fuel pump because when they replace the TCM it will cause problem to the car and it might not start. After they replace the TCM and reprogrammed the car it’s best to replace the fuel pump, called ford they said they don’t think one has to do with the other. Didn’t do the recommended fuel pump replacement which he tried to charge me 1859 dollars and the car starts and works fine. Plus I had to call 3 times just to find out when my car would be ready. And at the end of the day Monday he says it wi take 2-3 days people have to work and should have told me this when I dropped off the car or the 2 times I called to ask about the car not at the end of the day. I am going to report all of this ford head quarters
Edd B.
5 out of 5
10/31/2019
Him and Adam did a great job. They are both assets to Chino Hills Ford. You can tell them I said so
Eleanor B.
4 out of 5
10/30/2019
Hi: My name is Julie S. Bodwell. I have recently Taken over my mom’s Ford C-Mac Hybrid. She has issues with Vertigo. Can no longer Drive her car which she loved so much. I am now Taking full responsibility for her car. I constantly Receive excellent care from Jessica Baker. She’s on Top of her job. Never waivers. I had a issue with my Small battery in the trunk this past weekend and had To be towed in Monday from Hamner Tow. Wade was Also very helpful in my situation. Arrived at Chino Hills Ford around 7:30 am. After putting in my new battery and giving my mom’s car her Lube, Oil, and Filter, tire Check and rotation “The Works”. I was back on the Road by 9:30 am. Thank You ???? Chino Hills Ford Once again for all your help. Sincerely Julie S. Bodwell Eleanor V. Bodwell Happy Halloween ???? ???? Have a great day
Steve M.
5 out of 5
10/30/2019
N/A
Julie A.
5 out of 5
10/30/2019
My husband and I enjoy working with Adam, he makes the process easy and we feel like he cares about us as a customer.
Jonathan F.
5 out of 5
10/30/2019
Joshua was easy to work with. He was honest and straight forward.
Charleen K.
5 out of 5
10/29/2019
Very good
James R.
5 out of 5
10/29/2019
From the time one enters Chino Hills Ford Quick Lane, hospitality courtesy and customer focus is paramount. Most auto service contacts are stressful. QUICK LANE with Joshua is a pleasant and stress free experience. Thanks, Josh.
Joe D.
5 out of 5
10/29/2019
On time, quick service
Anthony E.
5 out of 5
10/28/2019
Excellent service very happy they did a great job

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