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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Marcelino A.
5 out of 5
11/6/2019
I was very satisfying
Kevin H.
5 out of 5
11/5/2019
He was very helpful.
Larry C.
4 out of 5
11/5/2019
Car was clean, all fluids topped off. Looks like a professional job. Service writer was very nice and helpful. I bought my truck at Chino Hills Ford. Excellent dealership.
Leroy W.
5 out of 5
11/4/2019
I think you all provide excellent service.
Luis H.
1 out of 5
11/4/2019
Technician Scratched my car, had to get that fixed, then when we went to get my car they couldn't find the keys and now they will have to hold my car until a new key is provided. This is ridiculous never bringing my car for service here nor buying another car from you guys.
William W.
3 out of 5
11/3/2019
Joshua help me with just fine
Kevin G.
5 out of 5
11/3/2019
Joshua always takes great care of me. I trust what he says about my truck.
Donald C.
4 out of 5
11/3/2019
Always good service now my wife wants he Flex to be serviced there instead of Mc coy mills
Kenneth B.
5 out of 5
11/3/2019
Jairo was such a pleasure! He had great customer service! Great enployee to have, thank you. 10/10
Adam H.
5 out of 5
11/3/2019
Jessica was awesome omce again. Always helpful amd informative
Margarita R.
5 out of 5
11/3/2019
Thank You
Cody M.
5 out of 5
11/3/2019
You can call me and I can really express how great Josh was. I am really impressed
Arthur M.
5 out of 5
11/3/2019
I am well taken care of with Jessica.
Tracey M.
5 out of 5
11/3/2019
George was great and very helpful. A+
Ara A.
5 out of 5
11/3/2019
Adam is awesome, he’s very polite and attentive, makes you feel very comfortable leaving your car in his hands . Makes you wanna bring your car to Chino Hills Ford for ANY service needs .
Jose O.
5 out of 5
11/2/2019
I always get great service from the personnel at Quick Lane. Joshua is a great example of the outstanding service I continue to get there. Thanks.
Efren G.
1 out of 5
11/2/2019
Left with an issue that should have been resolved months ago or in my previous two appointments. Instead I was quoted to fix the issue which I had paid for months back to be done.
Penny M.
1 out of 5
11/2/2019
Humberto told me how the tech was out driving past my house to ensure that the gps was functioning. When I picked up my car after hours, it was clear from the “past destinations “ that that the tech did NOT drive by my house. So I will be bringing my vehicle back again. I find Humberto not pleasant to work with. I’ve had him a few times and each time I was frustrated. Communication is not his strong suit.
Monique F.
5 out of 5
11/2/2019
Jessica is a valuable asset to your service team . She is always kind and understanding. She represents great customer service at Ford.
Gerry C.
5 out of 5
11/1/2019
As always, great customer service from Jessica

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