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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Creg P.
4 out of 5
11/19/2019
I had a problem from the previous appointment brought it back in to have it fixed was taken care of promptly
Luis H.
1 out of 5
11/18/2019
Technicians here at your location are not well trained nor probably now their trait. I have been taking my car here since i took it out your lot and everytime i take it for service your technician either does not fix the issue originally taken in for or it comes out with same issue or/and additional issue. Ridiculous, feel bad for George because he is the middle man here. I am working on a case with an attorney to fix this issue.
Cecilia M.
2 out of 5
11/17/2019
4 hours for an oil change is a bit much!
Stravon W.
5 out of 5
11/17/2019
I am appreciative that he was able to meet my service needs in a timely manner and kept me informed through the whole process.
Roxanna K.
5 out of 5
11/17/2019
Satisfied customer
Salvador R.
5 out of 5
11/16/2019
Five stars! George Kasem went above and beyond when assisting us with our car issue. We will absolutely seek his help in the future. Excellent service!
James G.
1 out of 5
11/16/2019
I had to come in from Laguna Niguel because the spare key that came with my new van did not belong to my vehicle.Andrew the salesman told me to come in to get a new key made and your dealership didn’t have a new blank key. One had to be gotten from another dealership in Riverside. It took a total of 3 hours before I was done. All because I was given a spare key that didn’t belong to my vehicle. How did that happen? Who dropped the ball?
Reynaldo N.
5 out of 5
11/16/2019
Professional and quick service.
Ami-Ray C.
5 out of 5
11/16/2019
Josh was very attentive and provided updates about the status of my car.
Paul C.
5 out of 5
11/15/2019
Raider and Felicity were very helpful and quick with answering all of my questions and addressing all of my concerns
Quang N.
5 out of 5
11/15/2019
The customer service was extraordinary. They went the extra mile to provide us services. They made us feel comfortable.
Spencer B.
4 out of 5
11/15/2019
I enjoy working with Jairo as he has been reliable for my service needs
Nancy O.
5 out of 5
11/15/2019
Thank you
Maria B.
5 out of 5
11/15/2019
George was super helpful!
Maria B.
5 out of 5
11/15/2019
George was amazing. Very helpful.
Jimmy M.
5 out of 5
11/15/2019
Thank you for all the updates and when was vehicle was ready to pick up. Thank you for all your help and very happy!
Greg S.
5 out of 5
11/14/2019
Service was fast and friendly
George M.
4 out of 5
11/14/2019
You guys rock,see you next oil change,George M
Maelynn H.
1 out of 5
11/14/2019
Raudel is great and always takes care of me and my car needs!! However I recently got my windshield replaced at CH Ford due to a bad window seal. The windshield was replaced and when I picked it up the company/individual who completed the job did not clean up after themselves. If they would have cleaned my dash they would have seen that while the windshield was removed a bird pooped on my dash. So when I picked up my car and was about to drive off I saw the poop. I went inside and Raudel had my dash cleaned and the poop as well.
Yung M.
4 out of 5
11/14/2019
Raudel Macias understand the meaning of customer service. He has always paid attention to the urgency of having my vans serviced promptly. He is a valuable employee to FORD.

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