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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
John B.
5 out of 5
1/22/2020
You guys are great
Ernest H.
5 out of 5
1/22/2020
He done good ????
Daniel F.
5 out of 5
1/22/2020
Well done!!
Ars A.
5 out of 5
1/22/2020
Will was very helpful and arranged transportation for rental car.
Herman D.
5 out of 5
1/21/2020
George was very helpful I appreciate his honesty
William C.
5 out of 5
1/21/2020
fast and good
Michael N.
4 out of 5
1/21/2020
George Kasem is the complete DEFINITION of an employee who DELIVERS 5 STARS all day long. This guy knows how to handle fast-paced, customer demand like I’ve never seen before!! Thanks George Kasem. I will be telling EVERYONE I know about Chino Hills Ford! You are the BEST!!!!!!!!!!!!! Kind regards always, Michael N
Robert B.
5 out of 5
1/21/2020
I'm very satisfied with the service I received today.
Jody S.
4 out of 5
1/21/2020
Adam kicks Donkey! My only gripe is in the service I received overall when it came to taking care of my needs after just buying a brand new car. And I want to be perfectly candid. There are numerous glitches in the vehicle that are just annoying. It would be great if these could be improved.
Jose O.
5 out of 5
1/21/2020
Great service from Joshua Newman. Thanks.
Carlos C.
2 out of 5
1/21/2020
The prices are going up because of a hybrid this year? I appreciate the service rep giving me a discount but my next service might not be at your location. Also, what is worse that I did not get tires rotation, this new year sure lacks the service. Not a satisfied customer.
Vincent M.
5 out of 5
1/20/2020
Excellent customer service
Pat,Lourdes Q.
5 out of 5
1/20/2020
Joshua Newman was very professional and the service was prompt thank you
Michael N.
2 out of 5
1/19/2020
Chino Hills Ford was going to keep my car for days to fix a ‘live’ wire to the RADIO unit. They were NOT going to provide me a used vehicle off the lot so I can do my job. I am the sole financial provider of my family. My daughter has “special needs”. Vehicle is under warranty. This is 100% completely unacceptable. Ford BUILT the car but does NOT know how to repair it. I had to demand my keys back and take my car while dealer begins a ‘How to Repair’ session with Michigan Home Office via Email or Phone. Maybe somebody from Ford Motor Company needs to fly to L.A. and show the Chino Hills Ford Tech how to fix my car. We’ve already had to replace 1 battery. Stuck in Chino Hills with zero answers!!! PS-My service writer George Kasem was outstanding!!!! Thank you for your attention to this note. Michael ****-****-xxxx
Perry Z.
4 out of 5
1/19/2020
Car was completed sooner than promised.
Rodrigo R.
5 out of 5
1/19/2020
Completely satisfied. The staff was professional, helpful, and the service was even faster than expected. Definitely will continue to return to Chino Hills Ford.
Adrian S.
4 out of 5
1/19/2020
Professional Everything as promised
John K.
2 out of 5
1/19/2020
I asked for my vehicle to be washed once the service was done and I was told it would be. I received a call my vehicle was done. When I arrived to pick up my vehicle, it was returned to me without being washed and nothing was said until I asked. They offered to wash it while I waited but I did not have time. I was disappointed my vehicle was not ready.
Rick R.
5 out of 5
1/19/2020
I was so happy that they took me with no appt. Great service. Rick R
Robert E.
5 out of 5
1/19/2020
Very pleased as always with seevice

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