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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Terrance J.
5 out of 5
5/12/2020
Staff was very helpful
Roben W.
1 out of 5
5/10/2020
I will be calling the service department Monday morning. 1) The cooling system still leaks. Apparently my description of the leak location I saw did not get forwarded to the service department. The degas bottle may have been leaking, but the system STILL leaks at the heater core connections at the firewall. 2) Check engine light is on again (P0087). Car may need to be towed. Barely starts and hesitates when accelerator is depressed. Service report states that fuel injection pressure sensor was replaced. Not sure how this was done without disturbing dirt / dust on connector and surrounding wires. I will see you again on Monday.
Rosemary R.
5 out of 5
5/10/2020
I love Chino Hills Ford and it is the only place that I will allow to service my vehicle! 5 stars!! *****
Raul G.
5 out of 5
5/9/2020
Joshua was my service Person.. very professional, respectful and accommodating. Thank you
Paul J.
4 out of 5
5/9/2020
I’m bringing a brand new Chevy to a Ford dealer for service... Doesn’t that say enough? Adam was great
Pablo J.
5 out of 5
5/9/2020
Raudel Macias answered all my questions and helped me set up an appointment in a quick, straightforward, and professional manner. My car was ready faster than I would’ve figured, a great job by everyone
Qing W.
5 out of 5
5/9/2020
easy fast friendly. What else can I say? Perfectly perfect as always
Holli R.
4 out of 5
5/9/2020
Jairo was very helpful and understood the importance of me needing my car. I was able to take in my car and he was able to have it ready the next day. The other representatives I had an experience early in the day over the phone was not as pleasant as when I talked with Jairo. I felt way better knowing my car was in good hands and he kept me up to date. Satisfied and happy with the way Jairo handled things.
George S.
4 out of 5
5/8/2020
JJ “is a keeper”!!!!!!
Jose S.
5 out of 5
5/8/2020
I was greatly satisfied with the service I received at Chino Hills ford. Specially, the shuttle service you provide your customers.
Dede S.
5 out of 5
5/8/2020
Joshua was very pleasant. Very happy with the service today.
David B.
4 out of 5
5/8/2020
On time as requested!
Gary H.
4 out of 5
5/8/2020
I didn’t have an appointment. Raudel got me in and explained it could be 2 or 3 hours. I said that’s fine; I would still wait. The job was done in 1 1/2 hours to my happy surprise. Raudel checked to see if I wanted to get any work done that was due at 100,000 miles. I told him I would have to return for that. I appreciate the quality work done close by the house. Thank-you
Rudy R.
4 out of 5
5/8/2020
I understand there is a sudden change in our lives but the fact that I was able to be assisted and taken care of in a timely manner is important, it's the simple basic things that go a long way thank you and I appreciate your help
David D.
4 out of 5
5/7/2020
Did a great job getting my car in and out for 100k mile tuneup. Thanks to Adam and the team at CHFord we’ve got 242k miles on Expedition and this Edge with regular maintenance and minor repairs. Thanks again Duke
David K.
5 out of 5
5/7/2020
JJ always provides complete and professional attention to the our purposes fir our visits to the Service Department. We trust him. 200% That’s why we gone. Ago, against n and again
Tenesha C.
2 out of 5
5/7/2020
I feel that have been vocal enough! Nothing is going to change and will never do business with you again
Vernon L.
5 out of 5
5/6/2020
Thanks the service was great
Craig Z.
1 out of 5
5/6/2020
Trying to get the driver side mirror covered under warranty they said it was caused by washing the car but then the driver side is the only one that’s bad not the passenger side I was hoping they would at least try to fight for me instead I have to call for now and try to get this mirror
Flordelinda L.
4 out of 5
5/5/2020
Friendly. Informative. Helpful

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