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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Ruth B.
5 out of 5
5/16/2020
Best customer service today! I really appreciate the help that was given to me today.
Mark W.
4 out of 5
5/16/2020
JJ was fantastic, I did not get to meet the mechanics but I assume they are the same caliber .
Yolanda W.
5 out of 5
5/15/2020
Great service
Carlos D.
4 out of 5
5/15/2020
No issues to report. Friendly service. That’s why I keep going back
Carlos D.
5 out of 5
5/15/2020
No issues to report. Friendly service. That’s why I keep going back.
Jeff F.
4 out of 5
5/15/2020
I’m disappointed that Chino Hills Ford once again has stopped washing car prior to returning vehicle. I own a business and I fully understand the situation we are in but the last thing I’m going to do is cut customer service during a challenging time. I could get my serviced for less costs but choose to come to dealer for several reasons and high/honest customer service ranks high among them along with returning my car washed.
Karen M.
5 out of 5
5/15/2020
Jessica Barker is the only reason I keep coming back to CH Ford. I get no customer service from the other guys at the desk but Jessica always takes care of my issues. Without her, I would never come there for service.
Jeff H.
1 out of 5
5/15/2020
Once I got home my truck would not start
Anabel D.
5 out of 5
5/15/2020
Adam was great! He kept me posted on the status of the vehicle and was very frank with the time frame expected for completion. He was very friendly and professional.
Jason L.
4 out of 5
5/14/2020
The service department was fast and professional. Much the opposite is which I can say for the sales department. I have brought my car to Chino Hills Ford since I have owned it. I have never taken it in for service and then received a phone call from the sales department asking me to leave my car and come look at a new 2020. I know times are rough for everyone but if ppl want to by a new car they will go in there on their own.
Tim J.
1 out of 5
5/14/2020
I made my appointment a week in advance. And still couldn’t get into see the right technician.
Rich C.
5 out of 5
5/14/2020
Good job!
Larry H.
4 out of 5
5/14/2020
very good service and finished sooner then expected. I think the shuttle need some new shock absorbers. Other then that everything was fine.
Peter S.
1 out of 5
5/13/2020
Too expensive
Bessi F.
2 out of 5
5/13/2020
It took longer than I expected. At the Azusa location and every location I have gone to they washed the vehicle, but not here.
Gabriel J.
5 out of 5
5/13/2020
Adam is a great service advisor I’ll be taking all my services back to Chino Hills Ford
Raul L.
2 out of 5
5/13/2020
Adam is good and I’m very satisfied with him,, just bring on your atención,,,, there was no coffee on the waiting room and I ask the lady you have there us service advisor and she said that she make some in a bit,, that never happens,,, she was so busy on her personal cellphone,,I ask Adam for coffee and he said that there was no problem and he went to get me a delicious coffee,,,THANKS ADAM!!
James A.
5 out of 5
5/13/2020
Great experience as usual!
Donald F.
5 out of 5
5/12/2020
Joshua has allways done a fine job for me. I enjoy his personality.
Jermirh V.
4 out of 5
5/12/2020
Jessica, was fantastic and very efficient, I trusted that the quality of work would be excellent, she went over and beyond. I inherited my ford from my daughter, I was going to sell it but since I a found a Ford Dealership Home. I will keep it as a commuter car. Great experience, look forward to coming back.

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