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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1477 reviews 73%
4 star 297 reviews 15%
3 star 37 reviews 2%
2 star 94 reviews 5%
1 star 114 reviews 6%
Review Us
Christian O.
5 out of 5
5/25/2020
Overall great job
Yolanda G.
4 out of 5
5/25/2020
As always, from beginning to end excellent service! First, got a text reminder about service due then called and was happily given an immediate appointment time. Josh called to advise on service and he is always polite, professional and got the work done before the end of the day! Thanks to Josh, Adam and all the other team members who worked together for a timely, efficient, excellent service experience! Thanks!
Margarita R.
1 out of 5
5/24/2020
Before taking my car for work, I washed it and made sure the paint was impeccable. After I pick it up I notice a deep scratch to the front end of my vehicle.
Virgina C.
1 out of 5
5/24/2020
No one called me about my vehicle,I called no one answered the phone 2 days in a row 2nd day I had to get **** before they got Humberto to answer the phone I doubt I will have anything done at your dealership after this
Jaime A.
5 out of 5
5/24/2020
Helpful and knowledgeable
Michelle V.
5 out of 5
5/24/2020
Josh and Adam are knowledgeable and helpful!
Lanona D.
5 out of 5
5/24/2020
They really were helpful
Robert Y.
5 out of 5
5/24/2020
Great job today Jessica, great customer service. Thank you.
Elias T.
5 out of 5
5/24/2020
Chino Hills Ford has the best service advisors. They are friendly, and always willing to help. Thank you!
Virginia B.
5 out of 5
5/23/2020
Very professional and a pleasure.
Bryan S.
4 out of 5
5/23/2020
No comment good service
Christopher A.
2 out of 5
5/22/2020
Spent 2000 dollars to fix coolant leak. Still leaks. Made an appointment for 7:00 am. Oil change Fix leak and now a knockng noise.Nobody called with update. Called at about 4:00.wanted another day.i am sure the truck was never touched. Nothing done. Now I need to take off another day from work for a simple oil change And fix the coolant leak. I bought the Truck from you. If you want my business please credit for work done that didn't fix the problem and I still need an oil change.****-****-xxxx
Robert B.
4 out of 5
5/22/2020
Raudel is a great service rep. We had to wait and he got our serviced in record time allowing us to make an important morning appointment.
Alfredo B.
4 out of 5
5/22/2020
Passed smog test right away after fix at Quick lane. Well done
James S.
4 out of 5
5/21/2020
I do not post to Facebook or Google.
Carl T.
5 out of 5
5/21/2020
Joshua was very helpful.
Amberlyn B.
5 out of 5
5/21/2020
Very convenient & friendly service!
Yvonne A.
5 out of 5
5/21/2020
1st time visit I was so impressed and will come back Thank for the fast and courteous service Please pass this on to your management , my advisor was great!!
Linda C.
4 out of 5
5/21/2020
Thanks be safe
Jeff F.
4 out of 5
5/20/2020
I would like my car returned washed, using Covid-19 as an excuse not to is not good

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