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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5679 reviews 66%
4 star 1700 reviews 20%
3 star 240 reviews 3%
2 star 493 reviews 6%
1 star 482 reviews 6%
Review Us
Lyndelgrace U.
4 out of 5
12/6/2025
Mucho bonito te gusta oil change. Muy perfecto
Sam H.
5 out of 5
12/6/2025
Thank you ????
Karen D.
5 out of 5
12/6/2025
Mr. Tan was very nice and informational.
Judy S.
2 out of 5
12/6/2025
didn’t like the robot appointment. When I got there, they said well you’re not on the list and I said perhaps because I just made the appointment. Went inside. Had to wait at least five minutes before getting Danyel to wait on me and then she said well, what are you bringing it in for today and I said well the light came on and I don’t know what I’m I have a service agreement feel that that is up to you to tell me what I’m here for finally it was for the tires to be rotated or something then I got a quote on the phone for 1100 and some dollars for new tires. Decided to check with Les Schwab and was able to get four tires for less than $850 with a warranty. Treated very courteously and not like I was stupid for not knowing what I was coming in for the service for.
Joyce E.
5 out of 5
12/6/2025
Danielle is very professional she answered all my questions on a scale of 1 to 10 I would rate her a 10.
Gloria H.
5 out of 5
12/6/2025
He was very pleasant and help..
Tina W.
5 out of 5
12/6/2025
Always a pleasure dealing with Tony. He’s great. Thanx again Tony!
Dharmesh K.
5 out of 5
12/6/2025
Thank you for getting it done asap All the best Keep up the good work
Chloe P.
2 out of 5
12/6/2025
The original scheduling of this service ended up being misleading. Both services I’ve had so far the scheduler has told me they “have technicians as early as 6am”. I scheduled at this time to avoid another 4hr wait like my previous service. I arrived a couple minutes early, however was told that the actual service tech’s don’t even arrive til 6:30 according to the person handling my paperwork. When I asked why they say they’re here at 6am when they’re not, I was told my ‘appointment’ was with them not the service tech. At the end of my service I also noted the window sticker letting me know at what mileage I come in next was also not changed and updated.
Jesus L.
4 out of 5
12/6/2025
Tony has been great!
Hanh N.
5 out of 5
12/6/2025
Stewart was very nice and accommodating.
Lucinda O.
4 out of 5
12/6/2025
I tried to send this text to Tony but don’t believe it went through: Hi Tony, You were very busy when I came to pick up my car so I didn’t get a chance to thank you in person. Thank you so much for your kindness, honesty, professionalism, and expertise. My car drives like a dream, and because you had it washed, looks like one too. I am so very grateful that I was able to deal with you. You made what could have been a painful experience a pleasant one. Merry Christmas and best wishes to you and your family. Cindy O’Neal
Cynthia S.
1 out of 5
12/6/2025
Im disappointed with my last visit. I made an appointment and I still waited 2 1/2 hrs. I am able to see on my Toyota app when any doors are open and the hood or car was not opened until I had been there for over an hour. Not sure what the point of having an appointment is if you’re going to wait over an hour to get to my car. I also asked for a car wash and never got it. It made me wonder if you even rotated my tires you said you did. I’m just disappointed all around
Alex H.
4 out of 5
11/26/2025
Honest time on how long service would take.
Eva B.
5 out of 5
11/26/2025
Exelent always
Judy H.
5 out of 5
11/26/2025
He is great. Very helpful.
Alicia R.
3 out of 5
11/26/2025
No communication throughout the process of the service as in the past ones
Crispin C.
5 out of 5
11/26/2025
Stewart Tan was above and beyond assisting me with my RAV4. Definitely recommend him.
Curtis C.
5 out of 5
11/26/2025
Very personal and professional service. The entire experience was excellent. I won’t take my cars anywhere else.
Phyllis H.
5 out of 5
11/26/2025
It would benefit the customer and the mechanics if they wipe down the interior of the vehicles once service is complete. Tony was an excellent representative job well done to Toyota of Hemet.

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