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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5679 reviews 66%
4 star 1700 reviews 20%
3 star 240 reviews 3%
2 star 493 reviews 6%
1 star 482 reviews 6%
Review Us
Marlene S.
2 out of 5
1/11/2026
The technician left his floor mat & seat cover in my car before returning my car. I had to throw it away for them… Oustide of that everything was great.
Aaron C.
1 out of 5
1/11/2026
Will discuss over the phone
Lorenzo O.
5 out of 5
1/10/2026
Tony was great a big help kept me updated on progress with work being done on my car. He made this process smooth for us. We really appreciate his help. He provide great customer services. Tony is awesome
Nancee N.
5 out of 5
1/10/2026
Satisfied
Arturo A.
5 out of 5
1/10/2026
Thank You so much.
John R.
5 out of 5
1/10/2026
I found Tony and other associates I met today were very nice and extremely professional.
Saul C.
5 out of 5
1/10/2026
Miguel was very helpful during my visit and provided me with all the information I needed with my vehicle.
Mark Herbi.
1 out of 5
1/10/2026
Need to listen to customer concerns and get the job done right the first time. Had to wait longer because the services requested was not done. Disappointed
Debra T.
4 out of 5
1/10/2026
Toni was efficient & kind. Got the job done. Waiting area was clean & provided space for customers. It was very hot though as I was Waiting. A few folks did comment on it to. Overall very satisfied. Thankyou.
Mark V.
4 out of 5
1/9/2026
Appreciate the great service by Jason and our porter Adrianne. Both provided a friendly and helpful experience with our service. Jason gave me some great advice on my extended warranty to get the most for my money I spent when I bought my car from your dealership. He also arranged for a porter to transport us to our favorite spot instead of waiting at the dealership. Adrianne, a new porter, was also an excellent example of friendly, positive and helpful employees. Great job guys!
Jermaine W.
5 out of 5
1/9/2026
Great Customer Service!
Leslie M.
5 out of 5
1/9/2026
Great customer service!
Roland T.
2 out of 5
1/9/2026
I only have 8000 miles and service recommended a wheel alignment. I think that was so unnecessary. This suggestion was without even having looked at the car.
Maria B.
5 out of 5
1/9/2026
Jason is a kind, gracious, professional. Truly a delight to receive his service.
Christopher C.
5 out of 5
1/9/2026
Jason was amazing. He was attentive and made sure I had a car to use while mine was being repaired. I appreciate Jason’s attention to detail and peaceful demeanor.
Arthur H.
4 out of 5
1/9/2026
Jason does the best he can do when overbooked.
Guillermo P.
5 out of 5
1/9/2026
Always happy with tony help
Alejandro E.
5 out of 5
1/9/2026
Great service!
Christina V.
2 out of 5
1/8/2026
I had a 7:00 am appointment and I was on time. The wait time to have my tires rotated and to have my fluid levels checked was almost 2 hours. The coffee in the waiting are was like mud. I threw it out. When my RAV4 was finished with its service the dirty flour mats and plastic was left in my car and not discarded. I took my previous convertible Solara to Tustin Toyota for 19 years and I as always delivered top notch customer service. They always asked if I wanted my car washed. This is not the service I was told about 6 months ago when I purchased my RAV4 XLE Premium. I was disappointed!
Charles C.
5 out of 5
1/8/2026
Kristen was very professional and helpful. I did feel that the cost of repairs was too high.

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