Service Center

Real Reviews From Verified Customers

Nadalea T.
2 out of 5
6/18/2026
Kenneth was awesome, he was kind, professional. He tried extremely hard to make me happy! But I find absolutely insane that it takes over c two hours to get your tire changed.I left at the two hour mark. They had only completed the inspection at this point. I believe your over booking! Ive never waited two hours before for a tire change.
Maria H.
3 out of 5
6/18/2026
No comments
Jeff H.
5 out of 5
6/18/2026
Jason has always treated me good.
Jorge V.
5 out of 5
6/18/2026
Excellent customer service
Ilker Y.
3 out of 5
6/17/2026
Got the truck back from service & now when I have the ac blowing on full there’s a humming noise coming from the blower motor compartment area
Marie B.
5 out of 5
6/17/2026
Claudia was a pleasure to work with. Claudia was welcoming, professional, confident, patient, kind, thorough and informative. Thank you !
Andrew A.
5 out of 5
6/17/2026
John was awesome to work with
Adrian R.
5 out of 5
6/17/2026
Great Customer Service in every aspect!
Anthony G.
5 out of 5
6/17/2026
She’s the best
Maria F.
5 out of 5
6/17/2026
Is a nice service and agreat team work
Gail C.
4 out of 5
6/17/2026
John was The Best Service Writer I have dealt with at Toyota!! Thank You John for Your Kindness, Friendliness & Cutiousness to Me Today!
Ernesto T.
5 out of 5
6/17/2026
I recommend Kevin great person but not Paul he is not friendly I don recommend this guy
Kimberly S.
4 out of 5
6/17/2026
Glad that yhe service staff (or at least some) are the same from Gosch... the sales staff are horrible and thats why aftwr being a LONG TIME client i went to Moss! Knowing the service staff are same I will at least do maintenance there.
Amanda M.
1 out of 5
6/16/2026
I always usually enjoy my Toyota experiences except for this one. I was told to bring my car in for my tire service having a nail in it, but they did not check and let me know beforehand that my tire was not in stock so I basically went down there for nothing. The guy told me he could plug my tire, but it ended up not being plugged because my tread was too low. Then he said he put in an order for my tire to be replaced because I have the tire package included with my monthly payment, only for me to come back again today on Monday and then tell me my tread was too low and that I had to pay for my tire out-of-pocket. This all could’ve been avoided from the beginning if I would have been given the knowledge beforehand. Thank you
Dawnielle And.
5 out of 5
6/16/2026
John was awesome. Thank you for the service. 10 out of 10
Luz Maria.
5 out of 5
6/16/2026
Good services
Hector E.
3 out of 5
6/16/2026
Los trabajadores tienen que tener más atención a los clientes y más profesionales
Javier D.
2 out of 5
6/16/2026
3 hrs for maintenance service. Tustin Toyota mostly takes 2 hrs. Besides that everything was fine.
Mark P.
1 out of 5
6/16/2026
According to the DMV, I was supposed to receive a certificate as proof of having completed the repairs for recall #24TC08. I have tried contacting the service department multiples times regarding the certificate, but nobody responds. I need the certificate to complete my vehicle registration renewal.
Sharon F.
5 out of 5
6/14/2026
Ed- was excellent and understanding with our needs, courteous and great attitude! Glad we had him to help us along the way! Thank you ED

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