Christine provided great customer service and follow up, implemented discounts were applicable as well as provide advice on parts and improvements needed. Accompanied me to get my car. I would work with her again. Thank you.
Do appreciate it working hard for us
Myra Gomez was good and kept me informed every step of the way. However I just purchased the Kia 3 days (Friday) prior and it had a major oil leak and could not drive it the weekend.
We had an appointment for a recall for my Sonata, I figure that since it was a recall and we had an appointment the dealer would be prepared with necessary parts if needed, and turned out they did not have the parts needed and now we have to set up a second appointment to take care of this recall.
Also, the lady greeting customers when they arrive in their cars was not very friendly and the Service Advisor Mario ****was also lacking customer service touch.
This dealer is definitely not one I would like to come back.
Very satisfied. Thank you.
Technician cause Check ESC and Check Electric Vacuum Pump light to turn on
I was very happy with Alek's service. However, when I made my appointment, I said I wanted to include the Technical Service Bulletin related to the trunk latch rattle, TSB 24-BD-012H. I was told by the person scheduling the appointment that I should mention it to the service advisor (Alek) when I dropped off the car. I did that, but parts had to be ordered and they couldn't be delivered the day my car was being serviced. This means I have to come back another day, losing time and access to my Ioniq, which was completely avoidable with proper trading and policies. I'm very disappointed that Downey Hyundai let this happen. This is in no way Alek's fault. It's not even the fault of the person scheduling the appointment. It's due to poor policies, training and oversight by Downey Hyundai management. This analysis and advice would cost tens of thousands of dollars from a management consultant. I gave it to you for free. The least you could do is offer me free annual service for the next five years.
They never finish painting my car they left paint on the side of the door with the two fingers full of pain. They dry my car 35 miles where they don’t supposed to drive my car anywhere my car was very dirty inside. I don’t know if they have a pot insicar or what do they do but I’m not
Staff was very helpful and accomodating with the issue I'm having with my Kona EV
Cristian Estrada is super nice and welcoming and very friendly and professional. He explained everything clearly, took time to answer my questions and got me in and out in a timely manner. I highly recommend him!
Okay Mario ****was actually very good. He was conscientious he was polite and he did his very best to contact me speedily. What disappointed me was I really thought by bringing the car to a dealer I'd be dealing with an expert who could pinpoint immediately what was wrong with my car and why. That car was running so good until I had a mechanic change out the valve cover gaskets. To hear that I needed a new motor cuz unthinkable. So somehow I'm convinced that the guy who did that work had to have done something wrong and that's what I needed to know. I took the car to an alternative source and he agrees that the motor should be replaced. He also feels that somehow that mechanic who did the valve covers hot tub done something wrong but I can't prove it. I'm not going to lie and accuse him without the proof. So here I am left with a car that one minute was the best car I've ever had and the next what's the biggest disappointment I've ever had. That's not your fault like I said I just expected more as far as being able to diagnose the issue. So now I have to buy another car because those Genesis cars don't sell for that much money. It cost the same thing to get the whole car as it does to buy a motor. Well tell Mario I appreciate him as I thank him. Talk to you guys later I'll be driving a 2012 Hyundai Genesis with an 8-speed transmission 116,000 MI all for the low price of $6,000 bye
Monica barajas was pleasant and very helpful.thanks
My service attendant Christine Romero, was so absolute in making sure my vehicle was well taken care of. She is so professional and so kind. Me and my wife are thankful. My only disappointment was that my vehicle wasn't washed after the maintenance. Which was not her fault. She warned me of that possibility that's why I'm truly not upset. Overall everything was great.
Very happy with the service. Jose Perez very helpful and very friendly. Jaime
The service I recieved from Christine was excellent. I was in and out of there in a few hours.
Tony was personable and always had my best interest in mind.
Took over 3 hrs to do a basic oil and filter change with an appointment. What is the purpose of having a appointment than if you will take this long.
Got a notification that my car was ready and I got to the location 20 min after that to give them a little time to have my car ready as soon as I got there but it took another 20+ minutes to get my car and it wasn’t until I said something about my car parked in the back with multiple cars blocking it just sitting there not being brought out to the front. Just seemed like some miscommunication.
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