Our appointment was at 930am. Car was ready for pick up at almost 1pm it should not take almost 4 hours to complete an
Oil change and tire rotation.
All the work on my car was done correctly and I was satisfied with that. However, I dropped my car off for an appointment at 9:30 AM and it was not ready for pick up until 4:20 PM.
Always pleased with professional service and attendant
José Martínez was very attentive with the service
I have been a loyal customer for a long time now and the young lady who helped me was awesome she did nothing wrong but it’s the little things that leave an impression on me and I didn’t get my car washed I was disappointed after spending $150 dollars at your dealership once again she was awesome this is not on her thank you
The service person I have was very helpful in everything I needed done. And I was satisfied with all the work they did for me
I need to fix the driver side power window, but they said I have to do diagnose check first which is cost $275.
Downey Hyundai Service Department is 1000000 times better than Honda!!!!
Poor customer service from the technician
When I picked up my car they did not give me my keychains and land yard attached to my keys. They also did not wash my car when I asked them to do the $13 wash service
Great service staff
Jose Martinez was very courteous and professional. My vehicle was ready as promised. I have been taking my vehicles to Downey Hyundai for the last ten years.
I thought I was getting a complimentary car Wash but other than that everything was good
Everything was good except for the fact that I went in for a recall on the rear view camera and was not told it was out of stock until I picked up my car. So now I have to schedule another appt, but Chris did an excellent job and your shuttle driver was excellent.
I am angry due to keeping me and wife for 3 hours to do an oil change and to do a recalled on my 2026 Tuson and find out that the part was not in-stock. I did have appointment at 11:00 the mechanic should had advised Christian Estrada the part was not in stock so he should had advised us about it instead of having us wait so long.Very unprofessional it makes Hyundai of Downey look bad
José was very respectful and handled everything in a professional and gentle manner.
My car now every now and then keeps telling me my camera is obstructed in thd front and all the little signs come on my dash
Alex was a great help from the get go. Alex made sure to keep me updated on my car when asked and made sure that I was satisfied due to bad previous experiences.
Monica was the best service department rep that I have ever worked with. And that goes as well for everyone else that I came in contact with at your dealership. Thanks to all!
The people in the Service Dept were extremely professional and attentive to my needs and concerns! Job well done!
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