A roof track was installed backward, made loud (wind) noise when driving over ~20mph, after 900 mile service was completed. Called Alek, returned to Service. He diagnosed the problem immediately and corrected it in less than 5 minutes (no Service staff were available, as it was close to closing time).
Alek gets a 12 out of 10. Knowledgeable, friendly, accommodating. Can’t ask for anything more. Maybe a promotion, and a rai$e!!!
Thank you Monica for your professionalism and efficiency. My experience with you was outstanding. Thank you!
I had an excellent experience with my service representative at Downey Hyundai on Saturday. I’m from Fresno and usually go to the Selma Hyundai service team, so I was honestly hesitant to visit a different location while I was in the area visiting my parents. I had an immediate and urgent service need, and not only was I able to get an appointment right away, but she made the experience completely worth it.
She was clear, direct, transparent, and very helpful from start to finish. I came in unsure of what I needed and was considering paying for a larger package, but she took the time to problem-solve with me, explain my options, and help me save money and time. She kept me updated throughout the process with texts, offered financing options, educated me on what was actually needed, and helped arrange a ride home. She made me feel taken care of and gave me an at-home experience even though I was away from my usual service location. I truly appreciated her honesty, patience, and professionalism.
During my scheduled oil change appointment, I encountered an unexpected delay of four hours. This duration was significantly longer than any previous experience I had with the service provider. Furthermore, there was no timely communication regarding the estimated completion time. Consequently, I was deeply dissatisfied with the overall situation.
The service took much longer than the estimate provided. Technician said it would be ready at 12:30 “but probably earlier”. My car was not ready until close to 4. When I did come for pickup they had me waiting outside for my car for about 10 minutes. I came back inside to ask where my car was but all the technicians were talking to each other and it seemed like they could not care less that I was unattended to. Once I finally got a hold of them I told them my car was not ready and they called it out and it came out almost immediately. I just wish things were communicated better and that they did not make me feel as if I was a **** to them
Very excellent girl, the young man next to her was also very excellent, attentive, kind, respectful, they answered all the questions, 10 out of 10 También le dije que no avían puesto el estimado de los limpiadores de adelante solo de atrás y ella me dijo que eran como $90 dls porque los señores mecánicos no lo habían puesto solo el de atrás que costaba $45 dls pero fue muy amable ..
I could not be more satisfied with Monica; I trust her and will always request her. My only problem was with the extended service warranty I purchased. I bought the Platinum version, but they refused to cover a leak, claiming it was too small. This was after they prolonged the service by days requesting photos and a tear down. Downey Hyundai and especially Monica have been great, much better service than I ever got at BMW. The extended service warranty, however, seems like a scam. The coolant warning light is back on in my car, a persistent problem because of the leak.
Jose had great customer service skills, super patient, and understanding.
Great customer service, very friendly.
Christine was very helpful and answered my questions with professionalism and truth..
This is the second time Tony has helped me and both times he was helpful and knowledgeable about the services.
They didn't wash my vehicle which they normally do after service. The representative was great.
Thanks Monica for keeping me informed about my car ????..I really appreciate the service I
I had a great experience working with Monica. She was friendly, knowledgeable, and genuinely helpful throughout the entire process. Monica took the time to answer all my questions, explained everything clearly, and made the service work experience pleasant. The wait time was up to 2 and a half hours, and I had an appointment, but I really appreciated their professionalism and positive attitude. I would definitely recommend working with them if your car needs work done.
Christine was very polite and professional. She offer me food and drinks while I waited for my ride. She also mentioned that if my ride was delayed, you offered uber within a 5 mile radius. The location was very clean and everyone was friendly. I looked at a 2026 palisade while visiting.
Alek was very professional and very easy to talk to.
I received a message from my service advisor a little after 1 PM stating my car was ready for pick up. I responded and said I was in a meeting until 3 PM and asked if the courtesy vehicle would be available to pick me up from my office (it was not available in the morning due to a flat tire). I received no reply. I messaged Cristian again at 3:45 PM asking for a ride to the dealership to pick up my car, which again, went unanswered. I called the dealership and was placed on hold from 3:30 PM - 4:06 PM (36 minutes). The final person to pick up the phone and ask “how can I help you?” hung up the phone on me as I stated “I’ve been on hold for 36 minutes.” I was not rude or disrespectful and I hope the call was recorded so you can listen to what happened and properly train your staff in customer service. I eventually was able to get a ride to the dealership from a colleague. When I arrived Cristian was not there. Sodapop helped me to get my vehicle.
My vehicle tire sensors are on saying low tire pressure, my car was in the shop for 3 days
Monica provided A1 customer service! She was polite, courteous and answered all of my questions.
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