Everyone was so friendly. Thanks.
I was told by the service advisor that I would get a video of my magnetic drain plug after removal so i could check for metal shavings but was told by the technician that they don’t do videos on 10,000 mile service.
Ryan was so nice and courteous!
I took my Lexus rx 350 for an oil change service, tires rotated and balanced, etc. First time I haven’t used a Lexus dealer service dept. I recently moved and it’s an hour away. Ryan and everyone in the service dept was friendly and I was really impressed with the video car check that showed me and explained what needed to be done, the cost and let me approve the work. Most importantly, I understood everything Ryan recommended and it made sense. They did an outstanding job and I will be back for the next oil change! Thank you! W Smith
Always friendly and helpful. Thank you!
Very polite and punctual with service. Always informative throughout service. .
Very clear and professional communication
Always a please working with Greg. Its nice to work with an advisor who genuinely cares about his customers.
Brandi was vert helpful explaining the services that I could rTeceive today. She has excellent customer service skills.
Serenah was wonderful. She was very helpful, friendly and knowledgeable.
She is always a pleasure to work with.
Mr.Greg Mann has been and always has our best interest at heart as an experience, knowledgeable, caring, informable services representative. We would like to thank him very much for being a person we are glad to have to
services us.
No one informed me when service dept was closing so I had to leave my vehicle there Saturday night and all day Sunday. If someone would have mentioned the early closing hrs for Saturday that could have been prevented
Our service tech Cap, is an amazing employee. Very helpful, very kind and knowledgeable. We appreciate his excellent customer service from
Beginning to end.
Thanks Greg Mann for a job well done
I am most satisfied with RJ’s support, communications and honesty through the whole service and I’m glad he was assigned to me. Because of how pleased I am, I plan to continue using Bob Tyler Toyota for my maintenance needs/requirements for my 4Runner!!! For future maintenance, I would like to be assigned RJ as my ASM Service Advisor. Thank you very much much!!! Robert G
Excellent service. Got me in when I needed it. Appreciate that very much. They recommended a lot of things. It’s best just to get it done. It’s on paper that way.
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