Bob Tyler Toyota Auto Repair Service

I would like to have a conversation with the technician that performed the work on the vehicle

Very professional!

It was a difficult problem, but they were very experts and solved it totally!

Always great communication. I arrive early and y’all are always great about taking care of me quickly so I can get to work. I will see you in another 5k miles!

I had right rear rim replaced. Mechanics left gunk all around rim. Attendant who walked out with me to look at it noticed there was no stem cap. She went to get one. We didn’t notice the gunk. I saw it when I got home.

Christa was great. She was efficient and kind. I told her that we wanted to give comments about the dealer. Our service providers at home provide free snacks. We were there for over 3 hours and knew that it was going to be a long appointment. At your dealership, snacks had to be purchased. A small bag of M&Ms cost $4.00. Also, our home dealership gives us a ticket for a free car wash. Part of the reason we were there today was to correct a recall . We feel that some free snacks would be better in this situation where we trust you with our car and spend a decent amount of money to keep our car safe and running. It is a suggestion. Thank you!

I would rather not be contacted about my service. I spent an adequate amount of time at the service department and do not wish to have any more time wasted. I had a scheduled appointment. Not only that, but a scheduled 7:45 AM apt being one of the first customers at the service center. The first available appointment should result in somewhat speedy service as the days events have not unfolded into backups and delays that might occur. Upon arrival it took more than 15 minutes for my assigned service manager to fully check me in and that was after a different representative took notice of how long I had been standing outside my car. The initial delay is something I could have let go, but it was a glimpse into the longest wait I have ever encountered for a scheduled oil change. It was 7:45 when I began at 10 AM when I was given my keys back. It is unacceptable for a business to accept an appointment time and then take such liberties. It was not my first less than stellar experience at Bob Tyler but it was bad enough this is the first time I am compelled to give such strong feedback. Do better.

Willie is awesome.

I will be there in the morning to pick it up

Serenah has been my advisor for years. She always does a great job.

I am new to the area. Greg did a great job of communicating to me the process and was attentive in keeping me informed. He was the best customer advisor I had in the 30 years i have owned a toyota vehicle.

I had a recall on truck but it doesn't show up on the app eny more why?

Greg has been AWESOME to work with OVER A DECADE NOW! Great Job ????

Some of the friendliest people I have dealt with. Thanks for the kind and good service.

Gregg Mann is the best. He makes sure his clients are well informed and taken care of. Bob Tyler is extremely fortunate to have him on his team. Thank you Greg for always making sure our experience is great.

Yes, I like the new portal with the video from the Techs, Thanks

Serenah is always so helpful and responds in a timely manner ????

I’ve been going to Bob Tyler Toyota for years, and I’ve consistently had nothing but great experiences. The service department is professional, honest, and always makes the process easy from start to finish. My service provider crystal Bolyard goes above and beyond every time—clearly knowledgeable, respectful of my time, and genuinely cares about doing the job right. It’s hard to find that level of consistency and trust these days, and that’s why I keep coming back. Highly recommend crystal bolyard at Bob Tyler Toyota for anyone looking for dependable, top-notch service.

Always been pleased with the promptness and quality of service that I receive when I bring my vehicles in.

Ellen was communicative and very pleasant and understanding. She provided great customer service and answered all of my questions and concerns. A+ for Ellen!