I have always had confidence in Greg' appraisal of the situation with my car over the many years that I have had this car!
The experience was wonderful.
Crystal is the best service advisor I have ever had. She is always friendly, professional and knowledgeable!
We didn’t get our 2024 Tundra birdseye camera to automatic rotates issue resolves when the car turns.
Always happy with Bob Tyler Toyota!
Charles was a great help with my service today!
Always a pleasure ❣️
Thank You for asking Bob I am completely satisfied with Serenah interacting and her expertise in communicating with Good and Bad results. She came thru for my needs!
Timothy C
I was a walk in customer seeking warranty repair service for my 2024 Tundra Limited 4x4 off road due to a loud squealing noise during reverse. Upon arrival, Ellen Stubenhaus, my service manager greeted me courteously with a nice smile. She immediately acknowledged my concerns and assisted me without hesitation. Ellen clearly explained the TSB regarding Tundra brakes and ensured I fully understood both the process and corrective actions being taken. Her communication was clear and professional. My experience with her was absolutely excellent, wishing she’d be my permanent service manager. I have no complaints whatsoever and am extremely satisfied with the level of service she provided.
Very good attention to the situation
This was my first time with Bob Tyler as we have just moved here and I was completely impressed from the moment I pulled up. The several points of check in from the nice young lady who checked me in to Christa who was amazing from start to finish. The cool toys you have for children and the nice waiting area! Also good coffee! 10/10
Ellen was extremely helpful. I had made the appointment online and it didn't show up, but she got us taken care of. Service was promptly done.
Greg is always helpful to me when I bring my car in for service.
Acknowledged car defect and ease of damage, no actual solution given. Unsatisfactory service and subpar communication.
Ellen were very professional. I appreciate the service she provided
I am still hearing brakes squeal. My vehicle was in the service dept for more than 7 hours and the problem appears to still not be resolved .
Thank you for taking care of my vehicle and the people that welcome me when I first arrived was very warm and friendly, and the Customer Service are outstanding and Miss Crystal was very helpful and very nice thank you all very very much for taking care of me. Have a blessed day.
My coupon was not acknowledged on my invoice.
Bob Tyler is very lucky to have Mr. Mann working there. He is the kindest man and the ultimate professional. I do not know him personally. I've only interacted with him through bringing the car to the dealership and every time he has been the most attentive and patient advisor with my car issues.
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