Christa was very professional, kind, and courteous. Also very helpful. Great employee
Great customer service very friendly there waiting room is very nice.
Thank you to Victor Negron for rectifying a delay during my visit today. I appreciate his level of customer service.
Ellen continues to get the wrong truck in when I clearly stated what truck multiple times. The fact I keep getting notifications that my 2015 truck is done and it was never serviced to begin with is a joke. This is twice now that I’ve stated and made an appointment for my dad’s brand new 2025 truck and she continues to think it’s my 2015. She the gets the service wrong and texted me the truck is done making me drive there to only be told it was an error in the system. This is just the tip of the iceberg with her horrible service and the waste of my time continually going up there just to clear up confusion that your inexperience team is providing. Your management needs to do a check up on the competence of your workers there asap. Most of the are clueless to their actual job.
I paid for a tire rotation and it was not done, they put 46 psi in a tire that had a leak in it and the other 3 tires they put 39 PSI in them.
Willie always does a great job explaining the process and answering any questions I have, especially with the new billing and video inspection services.
I was skeptical that a computer reflash would resolve the issue, but after several mornings with zero cold-start problems, it’s clear it worked. Very pleased with the quick service. Brandi and her team were great to work with and took care of the problem.
I brought my vehicle in on Friday morning for a 10:30 appt and my vehicle wasn’t worked in until Saturday. We also had to bring the vehicle right back to them so to a part not placed correctly and rubbing against the rotor. Although they did fix it right away, it was very stressful and inconvenient to us.
Service time wayyy too slow.
Professional and courteous.
Ellen was PERFECT! But Bob Tyler Toyota has failed to fix the problem with my new vehicle in 3 visits. I wanted this corrected. Ellen explained there is no fix yet, so not her fault at all!
The service was excellent ! We moved here from Ft. Worth, Texas. Thank you for taking care of my Prius !
As usual, from start to finish, the process of having a scheduled maintenance completed was excellent, from drop off to drive away! All employees were polite, cheerful, professional, knowledgeable, considerate and made you feel welcomed at Bob Tyler dealership. Been a customer for over 27 years!
Christa Berkowitz was excellent to work with. A very respectful and bright young lady.
The process for drop off and pick up is very confusing.
Greg is an asset to BTT. He has been my service advisor for over a decade.total rockstar!!
Service advisor Greg Mann is the main reason I chose to stay with Toyota. Greg takes extreme pride in his job and did whatever it took to satisfy all my needs and request. I thank Greg Mann and should be acknowledged for his professionalism. Thank you.
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