Crystal is so sweet and professional
Very professional service and a friendly atmosphere. The work was completed within the time frame I had expected. I am a very satisfied customer.
Your service department is garbage. Call me for more information
Charles was very friendly and a pleasure to speak with.
Brenda took great care of me
RJ was quite professional, informative and relayed all service items. Gets the job done simply put.
I appreciate you guys working me in on President Day..//
Thanks,
Great service. You have a good team. Always treated well.
Bandy was helpful and professional
From arrival to completion, all employees at various levels of the process were prompt , kind and appreciative of my business. Keep up the consistent high level of effort! It doesn’t go unnoticed and make sure all staff know that we as customers need you and your services at all positions. Will see you soon for my 100k mile service!
I would highly recommend y'all based off Christa's customer service
This was my first experience with Bob Tyler- I purchased my Sequoia from eastern shore 5000 miles ago. Under ToyotaCare, it suggest an oil change at 5k miles with towing and/or excessive stop and go traffic- both of which I do. I was very disappointed to learn that, even though it was a recommended service, it’s not covered under the ToyotaCare plan.
I also noticed that it says ALL fluid levels checked- according to my service report, not all my fluids were checked.
Lastly, no one went over any information with me- this is the first time I’ve received a service and it has not been reviewed by the service attendant.
I went to the cashier and she gave me a total- I had to ask her what I was paying for because i haven’t seen any paperwork yet.
Very disappointed in their experience- especially from Toyota. This was the exact opposite experience I received at eastern shore Toyota.
Very friendly and fast service, thanks!
Christa was great and everything was very smooth, outstanding.
The lack of ability to get an answer about whether or not my car was ready is absolutely infuriating. I called at 4:13 after being told the service center shut at 5. I received no response until a text message came through at 4:58 telling me my car was finally ready. I tried calling immediately to see if I could still pick up the car, and the voicemail had already been set announcing the service center was closed. Now I'm without a car for the rest of the weekend. This is not the first time I have had a problem with the quality of service at this facility, and it is indicative of a lack of care that makes me unwilling to bring back my vehicle again.
Excellent and friendly service. Would like Brandi as our permanent service advisor!!
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