Serenah did a great job and the Service Techs had my car completed and returned quickly. I appreciate being kept in the loop during my service.
Went in for a simple tire rotation and fluid top off and ended up with an oil change. I was wondering why it was taking almost 2 hours to do something so simple. But dont worry the service tech said they wouldn't charge me for the oil change that I didnt ask for nor did I need. Honestly this is the 3rd time I've brought my brand new car in and all three times I've had an issiue. Honestly the car buying experience was great but the service part is Honestly terrible. I've considered just driving to Daphne or Fort Walton for my 5k routine work. I hope things get better
Ellen was Compassionate and Competent while assisting me with my service needs today. She understood that time was of the essence due to my my father's declining health status unfer hospice care. Ellen was able to facilitate timely service which allowed me to return home to him quickly. Thank you Ellen, time is something that one cannot get back and I feel like you respected and understood that.
Chris did a great job! A welcome addition to your team!!
Greg is always very attentive and extremely helpful. Always does a great job of explaining the process and making everything seamless.
Great Service from Charles Peavy
Everything is done to be convenient for the customer. The best service center around!
Your service department is hands down the best! That’s coming from a 70-year-old who has owned nothing but Toyotas since 1980. Plus being Dept of Defense we’ve lived in multiple states, therefore having experienced quite a variety of Toyota service centers.
As always Greg Mann and the rest of the service department is doing an outstanding job.
Woody was great! The only problem was time. I had to wait all day.
Greg is always so professional and great to work with!
While getting my oil change the technician tried to steal weed out of my car.then from what I could see he acted as if it wasn’t a big deal.ill be following up on this matter.
Ellen really listened to my concerns and was very helpful in getting my RAV4 serviced.
Greg is always friendly and knowledgeable about my service and upcoming needs.
Customer service is a top priority; safeguarding the customer's time is paramount, as is providing the necessary explanations regarding the maintenance process.
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